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Form of workWhat you will love about the role:
As the Operations Manager of our Property Claims Company you will lead and be responsible for leading a high-performing team of 20+ professionals. Your strategic leadership will drive operational excellence, ensuring efficient and effective claims processes.
Additionally, you will develop and drive strategies to ensure that ClaimsCo's existing, new brands and rebranding have a sustainable and competitive advantage through claims activities. This pivotal role offers the opportunity for your experience and expertise to contribute to our continued success.
The Operations Manager will report directly to the General Manager.
About Us:
At ClaimsCo, we are disrupting the claims management industry with our innovative approach, ensuring honesty, and delivering the best outcomes for our clients whilst holding the insurance claims industry fair and honest. We are unique and value ourselves on our excellent culture and working environment.
As we continue fast growth in a highly needed and welcomed advocacy space, we are seeking an exceptional leader to join our dynamic team based in the Gold Coast. ClaimsCo is also in the process of launching new brands where this role will have the opportunity to play a pivotal role in the company's future which will impact thousands of customers across Australia.
Duties & Responsibilities:
- Develop and execute strategic plans to achieve outstanding outcomes for stakeholders, including budget management, performance targets, and profitability.
- Lead and inspire your team, fostering a shared vision and our core values.
- Drive operational efficiency, continuous improvement, and exceptional customer experiences.
- Identify and implement system and process enhancements for streamlined operations.
- Evaluate team performance through data analysis and metrics interpretation.
About you:
You will be an experienced leader with a sound technical understanding of best practice claims management approaches and processes. Your background working in the insurance industry will give you a strategic edge that will take the Claims Operations department from strength to strength. You are resilient, assertive, driven, innovative, and have a passion for working hands-on with your team to see them succeed. In addition, you will have:
- Minimum three (3) years' experience in a people leadership role within a claims department.
- Exceptional business acumen and strategic thinking abilities.
- Demonstrated experience in leading other leaders and building leadership capability.
- Strong understanding of Property Claims.
- Adaptability and agility to thrive in a fast-growing environment.
- A tertiary qualification and/or ANZIIF qualification (highly regarded).
Join our team today and play a crucial role in transforming the claims industry. Lead a talented team, drive operational excellence, and contribute to our mission of ensuring transparency and fairness in the insurance claims industry.
Applications are considered confidential.
