Operations Officer

TPP Wholesale is part of the CentralNIC plc (CNIC) group, a leading global provider of tools required to create websites, use email, and secure business online, with operations in over 50 countries. Acquired by CNIC in 2019, TPPW (TPP Wholesale) is Australia and New Zealand’s leading wholesale domain and hosting company with over 10,000 valued reseller partners, and hundreds of thousands of end users. TPPW empowers its partners to achieve more with their customers, by providing a comprehensive range of products including domains, hosting, productivity, protection, and service.

This role supports our objectives by leading various activities related to TPP’s smaller clients, providing CRM support, co-ordinating a variety of activities, and assisting in improving our systems and processes.
Key outcomes of the role
This role ensures that customer needs are met through various operational activities, and that TPPW always delivers great service to them. Activities performed will support our customers in growing their businesses and help TPPW grow profitably. The successful jobholder will ensure continued high customer satisfaction through proactive and consistent attention to client needs, working with our Customer Support and other CentralNic teams to ensure issues identified and swiftly resolved. Longer term, this role will also provide the opportunity to move into more senior positions, e.g., in operations management or account management if desired.
About you
Responsible for the Leads Management process, passing selected clients to Account Managers and providing “Lead-to-Acquisition” servicing to smaller clients (i.e., timely and relevant information to support their becoming new customers)
Ensure new TPP customers are onboarded in a smooth and high quality manner
From time-to-time, contact clients directly by phone, following processes and guidelines set by the Operations or Account Management teams
Co-ordinating and administering a variety of activities supporting TPPs processes and initiatives, including (but not limited to): Data administration and cleansing, Information gathering, Documentation, Scheduling and co-ordination, Meeting administration, Continuous Improvement: Identify and help to resolve opportunities for continuous process improvement
Engage and collaborate proactively with other teams and functions in TPPW and CNIC to ensure prompt, high-quality delivery of services and products to clients at all times.

Experience and skills that will help you succeed
A self-starter
Experienced in managing client interactions
Strong collaboration with teammates
What's in it for you?
There are many reasons to come on board our team of talented professionals, but here are just a few…
We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry
If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@centralnic.com
About CentralNic
We are an ambitious company founded in 1996 and listed on the London Stock Exchange (CNIC), which is growing quickly through acquisition. We live and breathe our values and are committed to the growth of our business that we achieve through the growth and development of our people. We are successful because we recognise that our people are at the core of everything we do. Our mission is to enable the global economy to achieve its online aspirations.

As the developer and operator of software platforms, we provide web presence services to customers in over 180 countries. We are a leading provider of tools required to create websites, use email, and secure business online. Headquartered in London, the Group generates revenue and income from the worldwide sale of internet domain names and hosting on an annual subscription basis. CentralNic is also currently expanding its monetisation offering to acquire traffic and optimise online marketing activities.