AddressContract: Full-time, Fixed-Term until Dec 2024
Location: Melbourne, Docklands
Salary Level: PS05 $88,339 - $101,590 + Super + great staff benefits
About us
Monash College is the preferred pathway for international students to Monash University, a top 50 ranked University in the Times Higher Education (THE) World University Rankings 2023. As leaders in pre-university education, our purpose is to create pathways to a brighter future for our students.
We have established an exciting new Future Skills business unit who will work closely with the College’s existing Industry and Education teams, as well as Monash University to develop and deliver a range of programs aligned to corporate clients in both graduate effectiveness and general skills development.
With the current emphasis on micro-credentials and enhancing digital skills, Future Skills aims to address shortages of trained staff in emerging technologies and future workforce needs.
Why work with us?
Our work matters. What we do every day transforms students’ lives and future
We try new things. We are early innovators in our field so you’ll have the opportunity to be right at the pointy tip of change
We work in a team environment. We value the contributions of every team member and recognise achievements at team and company events
Opportunity to collaborate with a wide range of organisations, from start-ups to well established brands on supporting their early career talent strategy
Flexible working and great staff benefits
Professional development with access to online learning, development planning and internal career opportunities
Additional leave for volunteering and blood donation
Modern new vertical campus with great staff facilities (short walk from Southern Cross Station)
To find out more about working at Monash College, check out our guide.
About the role
Reporting to the Director of Future Skills Projects, the Operations Support Officer plays a pivotal role in providing operational administration to the student management system that supports all accredited and non-accredited programs in the Future Skills division. This involves the entire student lifecycle such as student enquiries, enrolments, orientation, assessment, systems management and administrative support for course planning, delivery and evaluation via the student management system, JR+.
The position will also provide hands-on expertise in establishing student management systems course planning, maintenance and data integrity
View the position description .
About You
We are looking for a proactive and organised individual with excellent stakeholder management skills, who can successfully manage competing priorities. Your success will reflect your extensive computer literacy experience that is equally paired with your natural ability to exercise high levels of independence, judgement and initiative.
As the successful candidate, you will have:
Robust knowledge of regulatory frameworks within an Education environment
Proven ability to work independently and contribute to program delivery outcomes & strategic objectives within an education setting
Demonstrated hands-on approach to service provision and a strong commitment to excellent customer service
Highly developed computer literacy and ability to quickly adapt to new systems. Use of student administration systems such as Callista desired
Ability to train and upskill student administration users, including documenting processes
Strong ability to create complex reporting templates and produce data accurate reports
Experience troubleshooting system issues and providing user support
Knowledge of ASQA compliance strongly desired
To apply
If this sounds like the perfect opportunity for you, please submit your application with your CV and 1 page covering letter by clicking Apply.
Monash College is committed to enabling, and recruiting for, a flexible and inclusive working environment. We encourage you to apply, even if you don’t meet every single criteria requirement in this role. You might still be the right candidate for this role, or be a great fit for another role at the College.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we’ll be happy to assist.
In accordance with our commitment to the safety and wellbeing and rights of children and young people, all employees must hold a valid Working with Children Check (or VIT registration) at all times.
