Operations Support Officers And Operations Officers

Our role 

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to: 

build confidence and trust in aged care 

• empower consumers 
• support providers to comply with quality standards 
• promote best practice service provision. 

Our responsibilities 

We are also responsible for: 

• granting approval for providers to deliver aged care services 
• administering the Serious Incidents Response Scheme 
• reducing the use of restrictive practices. 

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The opportunity 

There are multiple teams within the Quality Assessment and Monitoring Group (QAMG) that support the delivery of the Commission's quality assessment and monitoring activities. Within those teams there are several APS4 Operations Support Officers and APS5 Operations Officers. 

The successful candidates will be required to provide efficient generalist operational support with an opportunity to be involved across the multiple QAMG Operations areas.

The APS4 Operations Support Officer within QAMG contribute the following: 

• Undertake Operations Support as directed in accordance with operational guidelines. 
• Contribute to appropriate systems, procedures, and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group. 
• Undertake a range of general administrative activities which could include but is not limited to, diary and email management, managing correspondence, organising travel arrangements, organising and minuting meetings and providing the secretarial and administration needs of the unit. 
• Work constructively with key internal and external stakeholders and provide support to other operational staff to do so. 
• Project work and operational initiatives to support achievement of Commission priorities. 

The APS5 Operations Officers within QAMG contribute the following: 

• Administrative support to schedule and coordinate completion of regulatory activities in national or local teams within the Group. 
• Operation support functions, which can include scheduling, preparation of work packs, reporting, database support and travel itineraries, in accordance with operational guidelines. 
• Data entry and support of systems, procedures, and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. 
• Working with key internal and external stakeholders and providing support to other operational staff to do so. 
• Project work and operational initiatives to support achievement of Commission priorities. 

Our ideal APS4 Operations Support Officer candidate

Our ideal candidate will have demonstrated experience in: 

• Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes. 
• Good generalist skills in communication and interpersonal interactions, both written and verbal. 
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
• Demonstrated organisation and time management skills working under pressure. 
• Intermediate to advanced skills in MS Office Word and Excel. 
• Ability to work both independently and productively as part of a team. 
• Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions. 

Our ideal APS5 Operations Officer candidate

Our ideal candidates will have, in addition to the APS4 listed experience, demonstrated experience in: 

• Ability to work effectively with limited supervision, apply good judgement and show initiative. 
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner. 
• Proactively anticipate needs and priorities and reliably respond to urgent requests. 
• Advanced skills in MS Office Word and Excel. 
• Under the general supervision and direction of the assigned supervisor, and as a member of a team, be responsible for providing efficient and effective generalist operational support in an operational environment.

Apply

Applications close at 11:59pm AEDT on Sunday, 11 February 2024.