AddressWorking in reception within a practice is a brilliant career. There are the people you work alongside, the customers who make the days or nights interesting and of course the fact you work within the health system.
Like most roles, it can have a shelf life- and some people want to work in a company with greater career opportunities.
And that’s who our client is looking to speak with.
So what’s happening here?
The business has an urgent requirement for up to 3 people to move into a customer service position within their dedicated customer support function. Given that these customer support specialists speak with practice managers, doctors and other healthcare providers all day, they've identified medical receptionists as the ideal profile to step into this position.
So, what’s the business?
Founded in 2003, this Australian Fintech employs over 600 staff nationally and has an ever-growing customer base of 66,000 and counting. They help customers across several financial realms, including payments, banking, and lending. The industries they tend to service include Hospitality, Retail, Health, Trades and Services and Not for Profits.
And what’s the actual job?
As with all great businesses, they have a motivated customer support team on hand ready to assist with any issues a customer may be having at any time. Your job is to service these customers via inbound phone calls, talk to people about their queries, understand the best course of action to answer those questions and rectify any problems for them.
Specifically, you'll talk to practice managers, doctors and other healthcare providers about issues they are having with managing claims from both Medicare and private health funds. You'll also talk through the integrations of their payments terminals with their health funds.
This job suits people who enjoy talking with customers! You'll spend a lot of time on the phone everyday.
Many people have started out in the customer support team and after a 12 month + period have been promoted into other areas of the business.
Money/Hours/Location
The salary for the role is around $65,000 + superannuation.
This is a full time, permanent position. You will work 8 hour days between an 8am start and a 6pm finish, Monday to Friday only. *Please note you must be an Australian Citizen or Permanent resident of Australia to be considered for this position.
For the training and onboarding period of 4 weeks you will need to be in the office full time. Following training you can spend 2-3 days a week in the office, and 2-3 days a week working from home. The business is based in a fantastic office space in Sydney CBD near public transport.
Where to from here?
Click Apply now! Interviews are happening immediately. If successful you could be starting your new job very soon.
Otherwise please call Ben at Preacta or email ***@preacta.com
