Participant Support Officer-General & Affirmative Measures-Fn & Disability

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. 

 *Please note - Affirmative Measures provisions are also open for these positions.  The affirmative measure positions are to improve employment opportunities for people with a disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service.  They are open only to people with a disability or Aboriginal and/or Torres Strait Islander people.

National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally consistent participant experiences. 

The APS3 Participant Support Officer - Remote Services is a team membership position and is responsible for setting priorities and managing work flow whilst producing work that is subject to regular monitoring and supported by Team Leaders.  

This position will see you undertake procedural, administrative and operational tasks including some basic research and analysis activities.

Not every day will be the same and with your adaptability and attention to details, you will be able to identify and remedy issues, across a range of administration activities. Further you will support your team members to meet outcome priorities.

Main elements of this role include:

• Utilise various ICT/Business systems to manage and action participant data and information.
• Providing Face to Face, Front of House/reception support for agency enquiries.
• Undertake outbound and inbound phone calls to manage appointment bookings. 
• Actively participate in training and required meetings.   
• Undertake participant Plan Renewals in line with operational requirements and procedures.   

This is a national team environment, and working under guidance. You will be someone that can work independently whilst still being flexible and adaptable to change. You will have the willingness to go the extra mile to support agency participants (and stakeholders), with a strong focus on achieving your role objectives will be highly valued. 
If you have had previously worked in customer services and have a strong commitment to support persons with a disability are encouraged to apply. 

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they're out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

Other locations may be considered across WA.

We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. 

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close: Monday 18 March 2024 at 11.30pm (AEDT)

If you have any questions, please contact WA Recruitment on 0436 802 *** or email **************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.