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Form of workChandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Port Macquarie. Important information about your new role
Full time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. You will be provided with 12 weeks of intensive training to equip you to undertake your new role.
About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.
What you will do in your new role
Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and online support
Managing the team shared email inbox, appointments and telephone enquiries
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
Undertaking research and investigation activities and preparing associated reports and correspondence
Supporting planning teams by actioning planning tasks that do not require delegation
Undertaking a range of data entry activities and ensuring follow up is completed
Receiving and recording complaints and other feedback in the Agency Business systems. About you
Enjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic service
Experience in Microsoft Office computer based work
Ability to use Client Records Management Systems (CRM) Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks Please call Caitlin Lummis at Chandler Macleod on 02 6762 9*** for a copy of the Position Description and for further information. Or hit Apply Now to submit your resume.Applications close Friday 20th October 2023.
Click here to view more detail / apply for Participant Support Officer - Port Macquarie
