Partner Services Consultant

• Start Date: April 2024  
• Location: Working from Home 
• 12-month Fixed term, Full Time Role

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers. 

The opportunity:

We are looking for four full time Partner Service Consultants to join our team on a 12-month, fixed term basis, with the possibility of extension for the right candidate. Operating in a collaborative team environment, the aim of the role is to deliver great outcomes for our customers, partners, and stakeholders. This includes providing excellent service delivery for our International Corporate partners.

You will have a customer first mindset in delivering superior service to our corporate partners, assisting them with their health insurance needs, while also managing data entry, billing and payroll deductions. 

Key responsibilities include:

• Listen to partners, customers and stakeholders and take the time to understand their needs; then provide timely, professional service and expert advice, while developing and maintaining positive relationships to resolve complex issues and service requests at first point of contact
• Provide services, solutions and manage escalations to partners across the spectrum of services offered by ICP, including:
• End to end management of a partner payments, including company paid and payroll deductions
• End to end management of growth activity, including CEB activity and resourcing
• Ensure all ICP customers are financial and managed in the appropriate timeframes, with the aim of reducing temporary write offs and discontinuance
• Process administrative transactions accurately with a high level of quality, ensuring system entries and data meet standards for clarity, accuracy, conciseness and comprehensiveness, including corporate and student enrolments, membership changes and cancellations, marketing activity
• Adhere to best practice processes, procedures and policies, and provide feedback to continually improve these
• Continually improve partner experiences by participating in coaching sessions and implementing feedback

About you:

• Well-developed rapport building, active listening, and communication skills
• Experience in a business to business service environment
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Ability to work in a high volume, and high change environment, using initiative with good attention to detail.

About Bupa:

You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.

It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us to deliver our global ambition ‘to be the world’s most customer-centric healthcare company’. And while we dedicate effort to these big things, we’ll continue to focus on the small things... the way we welcome every new person or customer, the buzz we bring to various places we work, the warmth we create in our Aged Care homes; and the way we strive to be extraordinary in the eyes of our customers, residents, and patients through every interaction.

Our culture is brought to life by people like you, every day, in everything we do. It's your passion and commitment that will enable us to grow and make our future bright. Are you ready to be at the heart of it?

Why work at Bupa?

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.

• We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
• To care for our customers, we must first care for our people. Bupa has launched Viva Healthier and Happier- our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.
• We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each you for you to give back to your community.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.