Patient Service Officer

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

About your opportunity

Fixed Term Temporary full-time, 3 months with possible extension not exceeding 12 months

This role delivers exceptional person-centred customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality administration support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

What we are looking for?:

• Applied customer service experience relevant to the public health setting including demonstration of patience, understanding, confidentiality, and a positive, approachable, and helpful attitude.
• High level written and verbal communication skills and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of corporate/patient information systems and databases including Microsoft Office 365 suite.
• Ability to follow workplace instructions and organisational standards to meet defined outcomes that contributes to organisational goals.
• Demonstrated ability to work individually and as an adaptive team member to achieve organisational priorities within a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $6669.00 p.m. comprising:

• Salary range of $2305.30 to $2688.80 p.f. (AO2)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Requirements

• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Why make the change?

Townsville University Hospital is a great place to work and Townsville itself is a great place to live - with the natural wonders of Magnetic Island a short boat ride away and Townsville being one of the main gateways to the Great Barrier Reef

Townsville offers great cafe culture at the strand with plenty of great walking tracks around the region, It is a dynamic neighbourhood with access to a variety of top-notch educational facilities, cutting-edge medical facilities, affordable housing, distinctive retail stores, great events, and a wide range of recreation opportunities.

Interested..?

Contact: Sara Chivers on 07 4433 8***.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV557406

Applications close: Tuesday 23/04/2024.