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- 18-month parental leave cover contract
- Flexible working locations in Brisbane or Melbourne
- Support the ongoing governance and performance monitoring of Suncorp's outsourced HR Services
In this role, you'll be at the heart of driving operational excellence in PC&A Operational Governance, while also fostering dynamic partnerships with our HR team. You'll develop and present data-driven insights that support stakeholder decision marking, which may have a direct impact on the performance and services delivered by People Operations and our HR Partners.
What you'll do
- Develop and provide timely data-driven insights on HR Partner performance and Operational Governance services to key stakeholders
- Present insights and recommendations to both key stakeholders and HR Partners in designated forums and meetings
- Work closely with HR Partners to develop internal performance reporting aligned with commercial requirements
- Identify and implement opportunities to streamline and improve standard operating procedures, including automation and technology-enabled solutions
- Ensure the delivery of outsourced services and adherence to service level agreements (SLAs) with HR Partners
- Support control testing, audits, compliance management, and risk planning activities
- Deliver PC&A Operational Governance BAU services, and contribute towards the team's operational performance, service levels and workflow in both of ServiceNow and JIRA.
What you'll bring
- Bachelor level degree in Business, Human Resources, Finance, or Data Analytics (desired)
- Minimum two years' experience in Human Resources, Operations, or Data Analytics
- Strong data analysis and reporting experience, with intermediate/advanced MS Excel skills
- Ability to simplify and communicate complex data effectively, along with excellent written and oral communication skills
- Experience in IT, HRIS, or process automation roles, with familiarity in workflow automation tools such as MS Power Automate and/or MS Power Apps
- Demonstrated ability to optimize process efficiency while maintaining quality, managing multiple deliverables and timelines in a fast-paced team environment
What we can offer
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
