AddressAs a Technical Business Analyst, you will align information technology systems with business operations by analysing requirements, engaging with stakeholders, and finding innovative solutions. Your duties include providing expert technical knowledge on key platforms and system integration and you will work with our business stakeholders to elicit business requirements and translate these into functional and non-functional requirements through a range of techniques including interviews, elaboration workshops and technical specifications. You will deliver system impact assessments, gap analysis and ensure technical specifications and other technical artefacts are of high quality and provided within agreed timeframes. Working closely with our test teams - both internal and external, you will participate in testing and analysing test results. You will build a detailed knowledge and understanding of the core platforms that can be used to ensure all changes are designed to uphold the integrity of Great Southern Bank's core application service delivery.
You are an influential member of the technology team that delivers secure and reliable Customer Experience and Internal Business Support services to our customers and employees. We enable technologies and services that maintain compliance, improve service consistency and reliability, reduce risk and deliver on new features that make our customers lives easier.
The successful candidate will provide technical solution analysis, advise and guidance to support business goals for CRM. You will also support the business process & system change, ensuring alignment between platform capabilities and business processes.
About you...
- 4 plus years of experience as a Technical Business Analyst within medium to large complex organisations (Finance industry experience desirable)
- Experience with Microsoft Dynamics 365, Azure & Power BI is highly desired
- Experience with analysing business requirements for implementation and BAU operations of CRM platforms is a bonus
- Strong demonstrated experience of the following:
- Core analytical skills, including - breaking down problems and developing effective requirements and solutions; facilitating workshops, and building relationships with key stakeholders and external partners across all levels.
- Application of Agile principles
- Benefit and option analysis to support feasibility outcomes of strategic initiatives
- Strong understanding of the software development life cycle within agile environments
- Extensive experience working on multiple project types including implementation of COTS (commercial off the shelf) solutions; delivery of technology solutions, including digital technologies
- Advanced written and verbal communications skills
- Excellent stakeholder management and negotiation skills with a strong Member service focus
- Experience working with product owners developing prioritised backlogs based on value
- Previous experience in working on technical projects in performing analysis to deliver front end member/customer facing features and journeys
- Degree in management, business, IT or similar
- Experience with BABOK
- Experienced in agile framework or other agile accreditation/s
What's in it for you?
We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.
You will be able to make a bigger difference with us! While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.
We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site!
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
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