Pega Application Support Lead

Primary Details Time Type: Full time

Worker Type: Employee

Location: Sydney, Melbourne

Type: Permanent, full-time position

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

This is an opportunity for an experienced Pega Application Support Lead to support QBE Pega applications team ensuring the stability of the applications 24 x 7 involving queue management, support on escalations, resolving incidents and providing technical support. Effectively communicate and share documentation with businesses on issue diagnoses, root causes, status and resolution timelines

You will manage a team of 8 to 10 Application Support Analysts through the operational maintenance of our products and provides technical support and advice to end users in an ITIL based environment. Manage and mentor the team, leading and coaching them towards reaching key objectives.

You other responsibilities include

• Manage the given suite of applications within the IT Application Portfolio in the key Application Services areas of Application Support
• Maintain an effective reporting regime for the given suite of applications within the IT Application Portfolio that provides relevant information on the individual applications within the given portfolio as a whole
• Provide expert consultancy and support in the development of applications and techniques to support business needs, especially in the event of a major incident.
• Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure the Application Services team deliver a consistent level of service.
• Prepare accurate and timely information relating to the given suite of applications within the IT Application Portfolio for input to stakeholders

Your story so far

You will have hands on development on client server and n-tier systems with broad understanding of software development life cycle processes. Ability to manage, maintain report and govern the suite of applications within the IT Applications Porfolios at a national and global level. Proven experience in managing continuous improvements, updating existing methodologies and development processes. You will have analytical mindset team with strong program management skills and leadership qualities where you are able to problem solve and prioritise challenges, influence and manage multiple stakeholders’ expectations.

You will have:

• Experience in raising SR's with the Pega product support team and being able to close out product issues in time
• Experience in implementing Pega Security Model. Experience in implementing Authentication & Authorization patterns in Pega
• Knowledge on Web Services Architecture (XML, SOAP, WSDL, XSD, etc..), MQ series
• Strong understanding of Pega Database design and experience in issue triage and root cause analysis by going through the Pega logs
• Understand the PRPC architecture and experience in PRPC version 8.x will be preferred.

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.