Plan Manager

We are excited to collaborate with a prominent Australian organization that is rapidly expanding its presence in the NDIS planning domain. This organization is dedicated to empowering individuals with disabilities by offering them the ability to directly manage their chosen Support Workers.
Benefits:

• Competitive salary package ranging from $65K to $75K per year, plus Super
• Flexible work-from-home arrangements
• Conveniently situated office in South Melbourne
• Access to an on-site gym
• Weekly complimentary breakfasts
• Engaging lunch & learn sessions
• Regular social events
• Recreational amenities such as a basketball court, virtual golf, boxercise classes, and a meditation room

About the Role: As the Plan Manager, you play a pivotal role in enhancing the quality of life for people with disabilities and their families. Your primary responsibility is to ensure seamless operations and efficient service delivery by providing support to clients and the Plan Management team. This includes accurately and promptly processing provider invoices in line with NDIS regulations.
Key Responsibilities:

• Cultivate and sustain relationships with Partners and their providers/suppliers.
• Assist in invoice processing and reconciliation tasks.
• Support the wider team by addressing enquiries and calls.
• Collaborate with internal teams to enhance Plan Management practices.
• Offer support and guidance to Plan Managers as required.
• Swiftly escalate issues when necessary.
• Act as a resource for Partners navigating the NDIS system.
• Gather and document feedback on service quality from Partners.
• Ensure adherence to NDIS policies and procedures.
• Interpret and comprehend NDIS plans.
• Participate in various ad-hoc tasks, projects, and training initiatives.
• Consistently adhere to workplace policies and protocols.

Requirements:

• Previous experience with NDIS and customer service.
• Familiarity or firsthand experience with the lived experience of people with disabilities and the NDIS.
• Strong attention to detail with a background in administrative roles.
• Ability to interpret the NDIS price guide and input accurate invoice data.
• Comfortable working in a fast-paced environment.
• Excellent communication and teamwork abilities.

If you possess the requisite experience and are enthusiastic about making a positive difference in the lives of individuals with disabilities, we encourage you to apply now!
Additional information

• Previous experience with NDIS and customer service.
• Strong attention to detail with a background in administrative roles.
• Excellent communication and teamwork abilities.