AddressThe Business
Are well known for being friendly, reliable, and always on time to their new and existing clients. They provide residential plumbing, excavation and drainage, emergency plumbing as well as maintenance plumbing across Melbourne’s Western Suburbs.
Fabulous opportunity to join a well established and expanding Plumbing business with solid long-term working relationships in the position of Plumbing Operations Manager working closely with the business owner.
Key Responsibilities
- Operations Planning: Craft the blueprint for our operations, defining procedures, and setting goals to ensure efficient project execution.
- Customer Service and Delivery: Ensure top-quality service delivery, exceeding customer expectations, and enhancing satisfaction.
- Safety Planning and Control: Uphold safety regulations to protect our team and contribute to overall employee wellbeing and productivity.
- Team Management: Lead and inspire our team (15), ensuring they work together harmoniously to achieve our goals.
- Staff Scheduling: Organise work schedules to optimise productivity and minimise overexertion.
- Technical Advice and Decision Making: Provide expertise and make informed decisions to drive operational success.
- Quoting: Provide accurate and competitive quotes to clients, ensuring transparency and customer satisfaction.
- Efficiency Analysis: Analyze billable hours, job quality checks, and customer feedback reports to improve operational efficiency.
- Customer Satisfaction and Nurturing: Foster loyalty and positive word-of-mouth by prioritizing customer satisfaction
- Pricing Updates and Supplier Management: Oversee pricing updates and manage relationships with suppliers to ensure cost-effectiveness.
- Operations Process Improvement: Identify opportunities for process improvement and implement solutions to enhance efficiency.
- Onboarding and Offboarding: Manage the onboarding and offboarding process for team members, ensuring smooth transitions.
- Technician Training: Provide training and support to plumbers to enhance their skills and expertise.
- Inventory Management: Manage inventory, including stock and tools, and oversee materials ordering to support operational needs.
The Successful Candidate
- You will have previous experience leading a team of plumbers or previous operational experience in the plumbing Industry.
- Good understanding of plumbing and laws and codes
- Are technically minded and can think outside the square together with good problem-solving skills.
- Be operational and target driven.
- You will have strong leadership and people management skills.
- Enjoy driving teamwork and collaboration.
A positive can-do attitude with the drive to resolve issues is greatly appealing. The ability to organise and execute day-to-day, activities is essential and the ability to see that all tasks are completed in full is a must.
What is on offer?
In return you will be awarded with a generous salary package, car, phone, and a great career opportunity.
To Apply
Please send your resume via SEEK, enquires can be made in strict confidence to Pauline @ Simplerecruit on 0407902***
