Practice Manager

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling - we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.With us you will work with people at times of vulnerability in their lives, create a career you'll love and join a warm and caring team who make a difference.Your new role

• Full time Ongoing
• Located at Deakin, ACT or Wagga Wagga, NSW
• Annual Salary between $103,579.91 to $109,561.91

The Practice Manager is responsible for overseeing high-quality and streamlined operations of the RACR centres and outreach sites. With a focus on client service and experience, the Practice Manager will coordinate service-wide application of systems to support the needs of the multidisciplinary teams.Duties:In consultation with the Executive Director Practice and Clinical Governance, the Practice Manager is responsible for:

• Oversee the day-to-day practice operations of the Client Service Officers and Facilities Officer.
• Contribute to the development, implementation and maintenance of a safe and health workplace; attend the Emergency Control Group meetings.
• Responsible for Client Service Officer recruitment and oversight of rosters, including annual leave cover.
• Liaise closely with the Finance team to coordinate accounts receivable and payable and debt prevention activities.

What you'll need to succeed * Qualifications such as a Graduate Certificate in Health Management / Health Leadership and Management or Diploma in Practice Management and/or demonstrated experience in a practice management role in a medical or client service environment, including financial management, accounting systems and reporting processes.

• Demonstrated effective leadership, operational and human resource management to implement change and achieve high quality outcomes in a diverse service.
• Previous experience in a management and/or high-level practice administrative position.
• Demonstrated experience in client management systems/practice software and Office 365 software systems.

For a full list of selection criteria, please refer to the position description found below.Aboriginal and Torres Strait Islander Applicants are encouraged to apply.What you'll get in returnThis is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.What you need to do nowIf this sounds like the ideal position for you, Apply today! Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.Applications should be submitted only via the "Apply" button below.Position description with selection criteria is available below.For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email .Closing date for applications: Midnight on 19 May 2024