Practice Manager

The National Institute of Integrative Medicine (NIIM) is a not-for-profit organisation which brings together education and research in Integrative Medicine, as well as facilitating its practice at the NIIM Clinic in Melbourne.
At the heart of NIIM there are four core values: Respect, Integrity, Care and Courage. These values guide everything NIIM do and direct them towards their mission to ‘Empower People and Transform Healthcare’. Recognising that individuals should have access to health information and an integrative holistic health care service, that will enable them to manage their own healthcare.

If you’re looking to elevate your career to the next level in a rewarding and challenging for purpose role where you can help drive change, empower people, and transform healthcare, this role is for you!

Benefits of the role include:

• Attractive competitive remuneration package
• NFP Salary Packaging (can significantly increase take-home pay)
• Employee Assistance Program (EAP)
• Access to exclusive offers through corporate partnership programs 
• Working with progressive minded peers and stakeholders
• Positively impacting lives by contributing to the transformation of healthcare

Reporting to the Executive Manager, NIIM Operations, this critical and hands-on role is responsible for ensuring the smooth day-to-day operations of the NIIM Wellness Clinic which is based in Hawthorn. 

The Clinicis a large practice with 18 Integrative GPs, 10 Nurses, 8 Allied Health Practitioners, 4 Naturopaths and 9 medical reception/admin staff. The clinic is open Monday to Friday, 9am to 5pm.

You will be required to apply your well-honed leadership skills to oversee the multidisciplinary teams across the clinic and lead the admin team effectively so that they can in turn provide efficient administration and exceptional customer service support to patients, practitioners and peers of NIIM, including the:

• Integrative GP & Allied Healthcare Clinic
• Complementary Therapies (IV, Hyperthermia, Hyperbaric) Services
• Integrative Health Program
• Centre for Integrative Mental Health

Other key requirements of the role include:

• Managing budgets effectively so that resources are used efficiently.
• Managing the rostering of staff adequately to meet service needs.
• Nurturing relationships with all stakeholders to ensure smooth operations between GPs, Allied Healthcare practitioners, staff and patients to deliver a consistent & exceptional patient experience. 
• Supporting growth by working closely with your manager, GPs, Allied Health practitioners, and ELT to identify opportunities for improvement.
• Resilience and positive engagement with all stakeholders across NIIM.
• Maintaining continuous improvement of service and quality standards across the practice.

To meet the key requirements of this role you must have:

• A relevant tertiary qualification or diploma of practice, business or healthcare administration management.
• Significant General Practice (ideally) or medical administration practices experience in a health care environment within an accreditation framework.
• A sound understanding of General Practice compliance, legislative and accreditation obligations (incl. knowledge of applicable Awards and NES).
• Ability to develop and communicate policies and procedures.
• Working knowledge of Medicare, NDIS, Private Health Insurance, health funding frameworks, Best Practice Software and MS office suite.
• An excellent understanding of patient billing and receipting.
• High-level interpersonal, verbal, and written communication skills. 
• Demonstrated experience in managing staff, work allocation and budgets.
• Ability to lead and motivate staff, champion change management and work collaboratively across multiple stakeholder groups.

NIIM has been empowering people and transforming healthcare since it was established in 2005 by founder and visionary Professor Avni Sali AM, a pioneer of Integrative Medicine in Australia, with the help of community supporters to provide excellence in integrated clinical practice, research capability, health promotion and education.

At a community level NIIM provide health education and research to advance the understanding and value of integrative medicine, to promote health literacy, early intervention and improved disease management at a population level. 

NIIM also offers a wide-range of practitioner-only supplements, custom herbal formulations and natural products through its Dispensary and conducts research into the safety and efficacy of complementary medicines, emerging treatments and technologies through its Research Department.

To download the position description (PD) visit recruitsafe.com.au (http://www.recruitsafe.com.au) and click on the 'Practice Manager' job title under current vacancies.

Apply through SEEK. Please attach a resume and cover letter (essential) outlining how you meet the key requirements of the role.

Please Submit applications by COB Monday 19 February 2024.

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