Pre Tour Services Coordinator

ABOUT US

Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned APT Travel Group, we create bespoke and unique travel experiences.

·      Captains Choice has been setting the agenda in luxury travel for 30 years. We make the impossible possible, providing luxury travel to all corners of the globe using exclusive modes of transport including private jets, luxury trains and boutique vessels.

·      Botanica specialises in botanically focused tours and cruises, creating unique itineraries led by expert botanical guides.

·      Antarctica Flights offers the world's most unique day trip – a scenic flight from Australia over Antarctica.

THE ROLE

We are looking for detail-oriented Pre Tour-Services Coordinator to join our team in helping to continue to set the benchmark in the industry. Our Pre Tour-Services Coordinators are responsible for the preparation of all services to successfully operate our bespoke journeys. Specifics for the role include, but are not limited to:

·      Preparation of documentation for our guests.

·      Pre tour departure administration.

·      Pre tour support to our tour hosts.

·      Preparation of gear of our on the road team.

·      Assistance in issuance of visas and permits.

·      Assistance with the operations of Antarctica flights.

Due to the responsibilities that come with this position, a hybrid model of work applies to this department. As a result, you will be required to work in our head office in Cheltenham a minimum of 3 days a week.

ABOUT YOU

·      An understanding of the travel industry and systems is desirable. 

·      You are passionate about delivering exceptional customer service.

·      Excellent attention to detail is a must. 

·      Excellent written and oral communication skills

·      Intermediate Excel and Word skills desirable

·      Ability to work in a fast paced and changing environment.

·      Enjoy working in a supportive team environment.

·      A positive and enthusiastic approach.

WHAT WE OFFER 

·      Flexible workplace culture with working from home opportunities *

·      Monday to Friday, 9-5, no weekends.

·      4 weeks’ annual leave per year plus a bonus week if requirements are met.

·      Learning and development opportunities 

·      Opportunities to experience our products first hand.

·      Great team environment throughout the company 

·      Onsite parking, close to public transport, shops, cafes and close to Southland

·      Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation 

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. 

·      Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders.

·      Better together - We are better when we connect and collaborate, valuing all opinions.

·      For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits.

·      Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.

If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.