Product Manager

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.  

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.  

Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.  

We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.  

Humanforce is growing and is on the hunt for an exceptional Product Manager to join our team and help build Humanforce's core product. You’ll join a small but mighty product team, working to define and manage the roadmap for our core Workforce Management product features including Rostering & Attendance, Leave management, Timesheets & Award interpretation, and Analytics & Reporting. Sounds fun, right?  

You are someone who truly connects and understands our customers. You are passionate about building better experiences for the shift-based work industry! You will have the opportunity to speak and learn from our customers directly, take ownership over the product roadmap and define the vision and strategy across our core products, with the support of our Lead Product Manager. You will have experience working closely with engineering squads in executing roadmap deliverables. This is a genuine product management opportunity to solve real customer problems. 

• Own your product area roadmap ensuring it aligns with the vision, strategy & OKRs 
• Use data and qualitative insights from customers and industry trends to identify opportunities to refine the products and validate prioritisation. 
• Develop a deep understanding of our customers and their needs, through the facilitation of workshops, feedback sessions and product demos. 
• Assess current competitor offerings and seek opportunities for differentiation 
• Work collaboratively with all cross functional teams and key stakeholders from ideation through to design, development and launch to deliver product experiences that align with customer needs  
• Manage sprint backlog, prioritisation and planning. 
• Work with the team in facilitating and managing all the scrum ceremonies including refinement, estimation, planning and retros. 
• Strive to improve velocity of the team to achieve better outcomes and be data driven around team performance and execution. 
• Go-to market activities including content management of release notes and help articles, showcases and feature demos to enable Customer and internal teams.  
• Post launch review activities to increase customer awareness and adoption 
• Provide mentoring and support to team members across the product lifecycle as required 

• 3-5 years of experience working in a commercial Product Management role, ideally within the B2B SaaS space.  
• Solid experience in an agile environment working with engineering squads executing and delivering the customer outcomes 
• Strong understanding of product management principles 
• The ability to think strategically, plan and execute on the roadmap.  

• Strong analytical and data driven decision skills to make informed decisions.  
• Innovation and experimental mindset to move the dial and make real life customer impact 
• Customer Obsessed - Always thinking of the customer impact and understanding their challenges, ability to prioritise their feedback and willingness to say “No” when necessary  
• Self-motivated and able to operate effectively in a fast-paced, ever-changing environment. 
• Excellent communication skills, working across all areas of the business – both on documentation and verbal comms.  

• Experience working in HCM/WFM or payroll software 
• Technical understanding of cloud technology and services  

• We are bold   
• We are all in   
• We are customer obsessed   
• We do what we say   
• We are good humans   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, at Humanforce flexible working exists in many forms.  

• The opportunity to be part of a fast-growing tech company in the HCM space 
• A flexible working environment 
• A focus on learning and development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days    
• A fun and friendly culture working with passionate and talented people    
• A work environment where you can genuinely improve the world of work! 
• Employee talent referral scheme (know great people, be rewarded) 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant