Product Manager

Who we are:

At Flip, we have a clear vision to create insurance that people love, we're a start-up backed by HCF, Australia's largest not-for-profit health insurer. We specialise in affordable, on-demand, accidental injury cover offering lightning fast protection for common injuries. We operate in Australia and selected countries overseas, allowing users to pay by the day, week, or subscribe monthly. As part of our dynamic team, you'll contribute to reshaping insurance for the young and active demographic.

About the role:

We are seeking a smart, fun and passionate Product Manager to join the Flip adventure on a 12-month contract. You will get to work in a fast-paced, innovative team and help craft and deliver the end-to-end vision, strategy and roadmap for our insurance and digital product.

What you will do:

• Work with the Head of Insurance to drive customer-centric insurance product vision, strategy and roadmap, product analytics, pricing, project management and product launch
• Advise on the state of the market and ideas for radical, non-traditional products by applying data-driven customer insights and learnings from global exemplars
• Identify new opportunities and product lines, while perfecting our current product design and profitability
• Prepare PDS and TMD disclosure documentation
• Prepare product specification documentation
• Work with the Head of Product to drive the Flip digital product roadmap
• Oversee individual digital product initiatives from conception to development to testing to launch and beyond.
• Define and scope product features and priorities based on customer needs and market trends.
• Coordinate with engineering, design, growth (across b2c and b2b) and act as a central point in the testing process.
• Act as the central point of communication and collaboration for the product initiative.
• Utilise data analysis and feedback to continuously iterate and improve the Flip product.

Support across the regulatory, financial, actuarial, and reporting elements of the Flip business

• Be a subject matter expert on insurance questions from the team, customers, partners, and regulators
• Execute on product design within the bounds of the right regulatory and internal frameworks
• Liaise with our internal and external actuaries to ensure customer value and product sustainability
• Stay across the legislative and regulatory landscape and work with legal, risk and compliance to address questions and opportunities.

Own and help scale the operations function

• Manage claims and customer support processes, tools, operations and help innovate, build and scale the claims and customer support experience unlike any other.
• Champion the voice of the customer and shape their ideal experience.
• Apply a customer-centric lens to all aspects of insurance product design, operations and digital experience.

The successful applicant should have:

• 3-4+ years of experience in digital product management with insurance industry related experience highly-desired
• Strategic and tactical, willing to be hands-on in building a world-class insurance product
• Strong understanding of the product development lifecycle
• A good understanding of regulatory environments including life insurance, general insurance and/or financial services
• Excellent communication and collaboration skills with experience in coordinating cross-functional teams including actuaries, lawyers, designers and engineers.
• Experience building and monitoring insurance products and ideally experience within claims management and/or customer support highly-desired along with technical understanding of insurance pricing, risk and claims
• Ability to thrive in a fluid, fast-paced agile environment, tackling new challenges daily
• Result-oriented, a bias to action, ownership and collaboration
• Ability and willingness to work cross functionally with people from different backgrounds and mindsets

Culture & Benefits 

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes: 

• 50% subsidy on HCF Private Health Insurance 
• 18 weeks Parental Leave for all new parents 
• Mental Health & Wellbeing programs 
• Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances 

We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment. If you require any adjustments to assist you in making your application or throughout the Flip is committed to maintaining an inclusive and collaborative work environment. We aim to recruitment or onboarding process, please reach out to Talent Acquisition – *******@hcf.com.au to discuss. 

We encourage applicants to submit their applications at their earliest convenience, as at Flip, we review applications as they are submitted, and may have filled the role prior to the job closing date.