Product Owner - Customer Experience

The mission of EBOS MedTech is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.  LifeHealthcare is a company of the EBOS MedTech which also includes an allograft manufacturing (Australian Biotechnologies), an aesthetics division (Cryomed) and a South-East Asian distribution business (Transmedic).

Based at Macquarie Park, this hybrid role presents a great opportunity for an experienced Salesforce champion & Product Owner to be the voice of, and counsel to, the business Product Owner for the product. The Product Owner will translate the business goals and user needs into a prioritised backlog of features and user stories. The Product Owner will do this through a deep understanding of project management methodologies with particular focus on Agile principles.
This role will provide strategic & operational leadership for their portfolio of products. Driving effective collaboration between cross-functional teams to deliver high-quality products that enable the businesses to achieve the EBOS MedTech strategic plan and delight our customers.

We’re looking for a motivated and organised individual who has:  

• Highly effective stakeholder management, collaboration, influence, and communication skills
• Strong analytical thinking and problem-solving skills
• Excellent interpersonal and leadership skills
• Previous experience in implementing Salesforce (highly desirable)
• 3+ years’ experience as a Product Owner or similar role supporting Customer Experience-based products
• Salesforce Trailblazer certification (highly desirable)
• Demonstrated success in delivering high quality products on time
• In-depth knowledge software development processes and methodologies & Agile frameworks
• Proven leadership experience in a busy project environment

You’ll be responsible for:  

• Definition and communication of product vision, aligning with business goals
• Developing and maintaining product roadmap for strategic releases
• Management of product lifecycle, ensuring upgrades and system inclusion
• Leading planning, execution, and delivery of enhancements for operational excellence
• Facilitation of stakeholder engagement and smooth transition of new systems
• Prioritising backlog, maintaining vendor communication, and driving Agile improvement

Our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture. We encourage and support employees to live our values every day. whilst offering a range of benefits including health insurance discounts, career opportunities across the EBOS MedTech, generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, flexible work arrangements and financial rewards for individual and company performance.

If this sounds like something you want to be a part of, APPLY now for the opportunity to advance your career with a leading distributor, bringing world leading medical technology to patients in Australia and New Zealand.