AddressThe Opportunity:
As our business continues to grow, we are on the lookout for a Production Administration Officer for our Production and Technical Support Team.
The role will suit anyone that is interested in a range of technologies while being a part of the NextGen Aged Care / healthcare tech wave!
While no two days look the same, some of the key responsibilities include:
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate service support specialists in a courteous, accurate and efficient manner.
- Provide high quality generalist service as the first point of contact for support centre customers.
- Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
- Ensure the business is supported with accurate inventory levels.
- Maintaining accuracy levels throughout the purchasing, import and stock transfer stages using unleashed software, critical analysis, review and accurate data processing.
- Review stock allocations and sales patterns to maintain consistent supplies.
- Examine any stock queries, escalating any concerns.
- Facilitate good communication between Customer Service, Inventory, and Warehouse teams.
- Take responsibility for warehouse inventory management and conducting regular stock takes.
- Abiding to WHS guidelines to ensure a safe workplace for all.
What we expect from you:
- Looking for candidates with 3+ years customer service and administration experience and previously worked in an office environment
- Need excellent written and verbal communication skills.
- To succeed in this role, you will need strong analytical skills and ability to problem solve.
- Proficient in computer literacy, Microsoft applications, Unleashed and JIRA.
- Specific software will be taught however need to be technically savvy and have the ability to pick up systems quickly.
-The ability to work and live in Australia is essential.
About us:
Talius Group is a ASX listed company that provides a range of Connected Health and Smart Home solutions.
The Talius assistive technology platforms allow seniors and people with disabilities to live independently via “Ageing in Place” solutions, using data analysis, as well as human monitoring, to determine residents’ routines and detect anomalies. These early insights allow for better decision-making by care providers and families, allowing more focused service, minimising unnecessary care and facilitating welfare checks in a more responsive manner.
Talius helps protect and connect our elderly and people with disabilities with a scalable healthcare technology platform integrated with leading third-party providers to ensure end-to-end solutions for Connected health.
Talius Group’s Software as a Service (SaaS) data analytics platform TALIUS uses next generation Machine Learning and Artificial Intelligence to deliver decision-making insights that improves people’s safety, independence, autonomy and most importantly improves their lives.
What’s in it for you?
Being part of a team that is improving lives of our clients.
Excellent company culture in a small ASX listed company.
Career progression opportunities, we promote from within.
A safe environment that supports your health and wellbeing
This is your opportunity to make a valuable contribution to the health and aged care sector. You will be working with a great team of people who are dedicated to continually improving the lives of seniors and people with disabilities.
This is a role with purpose and something you can be proud to be a part of.
Only shortlisted applicants will be contacted.
