Address
Form of workProgram Manager - Major CX / Digital Transformation
Calling all passionate, results-driven Program Managers!
Do you dream of revolutionizing the customer experience at a leading global business? Are you an expert in navigating complex programs and delivering on ambitious goals? If so, we have the perfect opportunity for you to take flight in your career!
We're searching for a dynamic Programme Manager (PgM) to spearhead the Self-Service CX Pillar within a groundbreaking CX program. This exciting role will see you planning, driving, and directing every aspect of the pillar, with the ultimate goal of transforming customer journeys and boosting Net Promoter Score (NPS) through the power of data and digital innovation.
The PgM will need strong experience in providing program management and change management capabilities to deliver required business outcomes and benefits as well as the capability to run integrated parallel IT and Digital streams and handover to business operations.
Do you have what it takes?
- Proven 10-15 years of experience working in an IT/Business Change/Projects environment
- Experience on large scale CX / Digital Transformation programs preferably with internationally recognised brands
- Demonstrated experience in establishing and delivering complex programs and projects
- Strong planning, organisational, and leadership skills, including the ability to mobilise and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with
limited information and ambiguity - Experienced in partnering with senior stakeholders to identify and address project issues
- Airline / Travel industry experience will be a big bonus!
- Be a part of an iconic brand leading the way in major CX / Digital transformation.
- Collaborative and inclusive work environment that values diversity and creativity.
- Opportunity to drive innovation and shape the future of this industry.
- Competitive compensation c.$1250 p/d inc. super
To apply, please submit your resume and a cover letter detailing your relevant experience and how you can contribute to this initiative.
