Program Officer

Australian Citizens residing in Australia only respond.

• Contract start 01 October 2023 to 12 months, 24 months extensions.
• Australian Citizen, Clearance, ACT, QLD, SA, VIC

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Services Australia is seeking to identify suitable Candidates to perform the role of Program,
Project and Scrum Masters from junior levels to expert and manager levels to help the
agency monitor project schedules and budgets, prepare progress reports, and liaise with key
stakeholders.
Program Officers provide high-level procedural, administrative and operational support to a
work area aiding the delivery of the agencys programs. They contribute to strategic planning
and policy development and to changes in workplace practices and business improvement
strategies. Program Officers also liaise with internal and external stakeholders and provide
advice to ensure the consistent delivery of program services.
Project Officers support the delivery of the agencys projects. They play a role in managing
straightforward projects, developing, and maintaining relationships with internal and external
stakeholders and provide specialist advice to ensure the consistent delivery of project
outputs.
Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values,
principles, and practices. They guide teams towards structuring and managing their own
work to meet their stated objectives. Scrum Masters help to balance the work of the team in
the context of competing priorities, including contributing to planning, changes in workplace
practices and business improvement strategies. They support Product Owners to ensure
there is an appropriate backlog of prioritised work items based on the overall strategy and
overarching business objectives.
The level of Security Clearance required for a Role will be confirmed at the time of Contract.
Job Title Program Officer
APS Equivalent Level APS 5
Main Duties
implement programs administered by the agency
liaise and negotiate with internal and external stakeholders to deliver
program services, increase the profile of the agency's services and
attend interagency meetings and forums to obtain and share
information
provide advice, procedural guidance, and administrative support to
staff
monitor and report on the achievement of business outcomes, key
performance indicators and quality assurance to assist the local
leadership team in managing overall performance
encourage innovation and support staff through changes in process
assist in policy review including the development of new policies and
guidelines
liaise with other staff and teams to resolve and/or escalate program
and policy issues
draft a range of written material including business cases, reports,
executive briefs, and corporate documentation
undertake research and analysis and contribute to the preparation of
reports on relevant program activities and/or project milestones
Skills for the Information Age (SFIA) required:
Customer service support CSMG - Level 2
Measurement MEAS - Level 3
Methods and tools METL - Level 3
Performance management PEMT - Level 4
Project management PRMG - Level 4
Portfolio, program and project support PROF - Level 4
Quality management QUMG Level 4
Ability to:
build relationships and engage with diverse groups of people
understand change and communicate it to staff in a meaningful way
collaborate with other staff in immediate area and in other areas of the
agency
research, analyse, and make sound decisions using appropriate
judgement
prioritise workload in the context of competing priorities
Every application requires to address selection criteria as part of application submission.(summary)
Please complete the below forms.