AddressThe Property Assets Support role is dedicated to ensuring exceptional service quality and customer satisfaction through meticulous Property Assets inspections and proactive customer interactions. By conducting thorough assessments and gathering valuable feedback directly from customers, you will play a pivotal role in identifying opportunities for improvement and ensuring adherence to service standards. This role aims to enhance the overall customer experience by addressing issues promptly, fostering trust, and delivering customer service that exceed expectations. You will contribute significantly to maintaining high service standards and fostering long-term customer loyalty.
This role requires regular driving to residential and commercial properties for Property Assets inspections, ensuring prompt and efficient service delivery. You will interact with a wide range of clients, including homeowners, businesses, and property managers. The role includes customer and sales-focused activities and is focused on leveraging customer interactions to address service needs but also to drive revenue growth through proactive sales efforts.
Key Responsibilities
These responsibilities outline the multifaceted nature of the role, encompassing Property Assets inspections, customer service, sales activities, documentation, collaboration, compliance, and continuous improvement. Each aspect is crucial to ensuring a positive customer experience and driving business growth through effective service delivery and sales initiatives.
Conduct Property assetsInspections:
- Perform thorough property asset inspections of residential and commercial properties as per established organisational processes, ensuring overall customer satisfaction.
- Maintain high standards of accuracy in documenting inspection results, ensuring that all observations and measurements are recorded.
Customer Interaction and Support:
- Interact directly with customers in a professional manner to address enquiries, resolve issues, and gather feedback on their experience.
Sales and Business Development:
- Identify and pursue sales opportunities during customer interactions, promoting additional products or services that align with customer needs.
Documentation:
- Document inspection findings, customer interactions, and sales leads accurately and comprehensively.
Collaboration and Coordination:
- Collaborate with sales, administration, and technical teams to address customer needs and follow-up on customer issues identified during inspections.
- Coordinate closely with your own and other teams to ensure alignment on customer needs.
Safety and Compliance:
- Ensure adherence to safety protocols, regulations, and company policies during all property visits and customer interactions.
Continuous Improvement:
- Continuously monitor and evaluate service delivery processes to identify areas for improvement and optimise efficiency.
Customer Service
- Build and foster trust and loyalty through excellent service delivery and effective communication.
Industry Knowledge + Training & Development:
- Participate in organisational training programs and workshops to enhance customer services skillset and product knowledge to ensure customer preferences are met to enhance service delivery.
Requirements:
- Proven experience in delivering exceptional customer service and maintaining professional standards.
- Current driver's license
- Strong communication and interpersonal skills.
- Meticulous attention to detail.
- Excellent organisational skills and ability to manage multiple tasks efficiently.
- Strong problem-solving abilities and a proactive approach to addressing issues.
- Flexibility to work in various locations and adapt to changing priorities.
