Property Concierge/Reception

Are you looking to step into the world of built-to-rent, property and building management and body corporates? Pellicano Living is seeking a dynamic and dedicated Property Concierge to manage our busy front office. If you're passionate about delivering exceptional client service, possess a strong work ethic, and thrive in a fast-paced environment, we want to hear from you.

Position: Property Concierge 

Location: South/City/SQ, Woolloongabba 

Job Type: Full-Time 

About Pellicano Living:

At Pellicano Living, we pride ourselves on setting new industry standards in onsite building and property management. Our team is dedicated to delivering superior client service, maintaining the highest ethical standards, and achieving outstanding results. As a Property Concierge, you will be the face of our property and building management business, playing a crucial role in supporting our wider team and ensuring the smooth operation of our onsite management reception.

Key Responsibilities:

• Welcome guests as they arrive at our office
• Direct visitors to the appropriate person in the property or building management team
• Answer, screen and forward incoming phone calls and respond to emails 
• Ensure reception area is tidy and presentable
• Receive, sort and distribute daily mail/deliveries
• Support the wider business as required
• Maintain office security by following procedures and controlling site/contractor access via visitor logs etc
• Follow up security breaches using onsite security footage and access card software
• Program access cards for apartments and amenity access
• Book and manage amenity reservations for residents
• Order office supplies and keep inventory of stock
• Maintain building management software with accurate data
• Ad hoc office and building management tasks as required
• Already hold, or be willing to obtain, the necessary Real Estate registration with the Office of Fair Trading

Attitude / Personality Requirements:

1. Strong commitment to delivering superior client service
2. Demonstrated focus and determination
3. Exemplary integrity and honesty at all times
4. High ethical standards and a confident demeanour
5. Empathetic and caring attitude
6. Solutions-oriented problem solver
7. Calm and controlled under pressure
8. Adaptability and flexibility in response to change
9. Proactive in achieving predetermined targets
10. Dependable and reliable team player
11. Optimistic outlook and self-motivated
12. Decisive decision-making skills

Why Join Pellicano Living:

• Competitive salary package
• Genuine opportunities for career growth and development
• Collaborative and supportive (and fun!) team environment
• Access to industry-leading technology and tools including automated workflow program and software
• Commitment to ethical and client-focused property management

If you are a dedicated, client-focused individual with a passion for customer service and the skills to match, we encourage you to apply. Join us in delivering excellence in property management at Pellicano Living.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and experience that align with the role and attitude/personality requirements listed above. 

Pellicano is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds.