AddressWe are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.
We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.
With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.
Key Accountabilities:
- Ensure compliance with NDIS and Aged Care Quality Standards and other relevant disability, aged care and/or health legislation.
- Lead Client Services and support other departments (e.g. Dogs Services) to fulfill audit and accreditation requirements
- Ensure all Client Services Policies, Procedures and Guidelines are updated and aligned with current legislation and brand values
- Communicate legislative and policy updates to all relevant stakeholders in a timely manner.
- Provide guidance on education and training requirements for staff to fulfill competency requirements.
- Establish an effective document control system, embedded within a robust Quality Management System.
- Collaborate and maintain strong relationships with a range of internal stakeholders to provide advice and input on quality assurance processes, standards and compliance requirements.
- Monitor and advise of new requirements relevant to the industry.
- Demonstrated commitment to continuous improvement, proactively identifying and embedding processes that promote high quality service delivery.
Essential Experience:
- Minimum 3 years experience in relevant position
- Demonstrated knowledge of legislation governing disability services and/or other related services.
- Strong communication and interpersonal skills.
- Ability to manage and develop stakeholder relationships in order to deliver positive outcomes in a timely manner.
- Strong commitment to continuous improvement and quality safeguarding in human services.
- Proficient skills in digital technology with ability and willingness to learn and utilise new systems
- Excellent time management and organisational skills, including strong attention to detail
- Strong analytical and reporting skills including ability to assimilate information effectively
Benefits that Guide Dogs offer:
As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.
- A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
- EAP - Get support when you need it with Employee Assistance Program counselling sessions.
- Me Days – Receive two paid days per year to support your health and wellbeing.
- Paid Parental Leave – take time to bond with your new child with 13 weeks paid leave after qualification period
- The option to purchase up to 4 weeks additional leave each year.
- Employee benefits program and Reward and Recognition program.
- Annual flu vaccinations.
- Support for your professional development including paid study leave and educational assistance.
- Join an organisation that makes a meaningful and positive impact on our society.
Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.
If you require an adjustment within the recruitment process, please contact ****@guidedogs.com.au to inform us of your preferred method of communication.
