AddressProcare’s Factual Investigation Division are seeking a Quality Assurance Officer to join our expanding team on a casual basis! The purpose of the role is to support the division and investigators by proofing factual investigation reports in a timely manner to ensure they are of sound quality prior to submission. This is a perfect role for an insurance professional, who is self-motivated, autonomous and interested in Investigations!
The Role:
- Proof read factual investigation reports submitted by investigators and report writers to ensure they meet the required standard;
- Produce relevant and detailed content for investigation reports;
- Communicate effectively with required stakeholders;
- Maintain the internal database with relevant information following all divisional processes; and
- Provide structured feedback for investigators and report writers.
- Relevant insurance related experience within the Workers Compensation, CTP, and/or General Insurance schemes;
- Excellent communication skills to provide structured feedback to colleagues;
- Excellent writing skills, grammar, spelling and report preparation abilities;
- Proven capability to work to time frames and under pressure;
- Excellent communication skills to provide structured feedback to colleagues; and
- Strong attention to detail with the ability to effectively communicate both written and verbally.
- Excellent remuneration rates;
- Flexible arrangements – work from home or one of our conveniently located offices!;
- A comprehensive induction and thorough training in our case management systems; and
- Additional employee benefits for casual or permanent staff!
- Genuine and friendly working culture where our people are valued;
- A genuine commitment to your work life balance; and
- Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more!
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.
We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.
If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you!
For more information, check out our website www.procareinvestigations.com.au or contact our careers team *******@procaregroup.com.au
Send in your application via the link with your CV and cover letter.
As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.
