Quality Assurance Officer

Global Skills is a highly regarded and successful Employment Services Provider with a history of over 33 years providing support to our community, job seekers and employers through the provision of high quality and tailored employment services. As a long standing provider, our success has been driven by our commitment to providing outstanding customer service and our willingness to work in partnership with our job seekers and employers to achieve their goals.   

Due to organisational growth, Global Skills is currently looking to fill a Quality Assurance Officer position located at our Penrith Head Office. This role will form part of the Quality Assurance team, who are responsible for ensuring that Global Skills service delivery is at a consistent and high standard across all contracts and sites.  

Successful candidates will be able to demonstrate experience in the following:

• Thorough working knowledge of the contractual requirements of Workforce Australia, Transition to Work and Disability Employment Services (ESS), CTA and TWES programs
• Thorough knowledge of the National Standards for Disability Services
• Demonstrated working history in Employment Services 
• Have performed in roles that require a high level of attention to detail and time management
• Be able to communicate effectively and collaboratively
• Be able to demonstrate an understanding of business improvement strategies
• Have a commitment to provide support to unemployed individuals from a variety of backgrounds
• Be proficient in the MS Office suite - in particular Word and Excel

Successful Applicants Must:

• Be willing to provide a satisfactory Criminal Record Check, Working with Children Check, Bankruptcy check and other checks as deemed necessary
• Be eligible to work in Australia
• Be expected to comply with all Information Security and Privacy requirements

Working at Global Skills

Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with Disability and candidates who are Culturally and Linguistically Diverse, Aboriginal or Torres Strait Islander or from the LGBTQIA+ community. 

Our employees benefit from:

• Competitive salaries and conditions
• Employee Assistance Program
• Monthly RDO option
• Dedicated Staff Development Fund to strengthen skills, qualifications and opportunities for progression
• Access to an unlimited, fully paid staff development program delivered by industry experts
• Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinema’s
• An employee recognition and incentive program
• Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation

How to Apply

Please email Karlie Lister - Human Resources Manager directly on *******@globalskills.com.au, or apply through SEEK.

Thank you for your interest in Global Skills.

Learn more about Global Skills by visiting www.globalskills.com.au