AddressThe National Quality Reviewer Lead primary purpose is to review specialist medical reports to deliver evidenced-based, insightful and helpful medical opinions that are clear, accurate, compliant, and timely to facilitate informed decision-making regarding an individual’s health and work outcomes.
The role will involve working closely with the National Quality Team to ensure that the business delivers on quality objectives and KPIs.
Job DescriptionKey Responsibilities
- Assist facilitating training sessions
- Peer to peer support
- Documenting process, procedure, and customer guidelines
- Updating KMS with updated quality information
- Quality assurance transformation project work
- Learning & Development – assisting with the development of revised training material
- Attendance at monthly Technical and Training Meetings
- Develop and maintain required competency standards within mlcoa’s Quality Review Framework
- Ensure currency of knowledge and skills of customer and legislative framework requirements
- Complete and remain current with all mlcoa / MedHealth organisational compliance requirements
- Minimum 4 years QA experience
- Experience in training delivery and developing training guidelines and presentations or ability to learn with coaching
- Experience in writing training and procedure guidelines (desirable but not mandatory)
- Experience in transformation projects or process improvement initiatives (desirable but not mandatory)
- Experience in leadership roles including in other organisations or on projects transformation (desirable but not mandatory)
- Exceptionally well-developed emotional and social intelligence
- A natural orientation to customer service with a capacity to problem solve to deliver a quality outcome for all key stakeholders
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail
- Superior verbal and written communication skills including negotiation and influencing skills
- A resilient personality with a natural orientation towards solving challenges and working with others positively and respectfully
- Advanced Microsoft Office suite skills.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
