Quality, Risk And Compliance Officer

Quality, Risk, and Compliance Senior Associate

• Hybrid and flexible work environment in Melbourne 
• Work for the world’s largest privately owned insurance broker 
• Grow and own your career path in insurance by working with top-tier mentors  

Do you have experience in the insurance broking industry, and looking for a change of pace? Working at Lockton is an exciting chance to be a part of a vision and growth which leads to results. We genuinely care about our people by operating with a flat structure where anyone can raise ideas and think creatively.  We encourage our associates to collaborate and for everyone to feel valued, whilst having some fun along the way.  

As we have been investing in new teams and speciality areas, this is an opportunity for someone to learn about broking operations across a broad range of services for Australia, New-Zealand, and the Pacific islands. You will also have the chance to assist in our digital transformation project over the next 18 months.  

If this sounds like something you’d enjoy, we have an excellent opportunity for someone to join our Melbourne or Sydney office as a Quality, Risk, and Compliance Senior Associate in our Compliance team. This is a national role with a focus on Melbourne growth.  

 What will you be doing? 

• Facilitate compliant business operations including broking, IT systems, client services and risk management. 
• Work with our associates to review existing work processes and implement changes including training, to add value to our clients. 
• Assist senior management to maintain broking standards for quality and Compliance to regulatory requirements. 
• Coordinate internal audit and complete Quality Assurance File Assessments.

To be successful in this role, you will need: 

• Strong communication skills (verbal and written) 
• Attention to detail and accuracy skills. 
• Self-starter with a willingness to adapt to change and able to accept responsibility 
• Ability to drive change and problem-solve when needed. 
• Relationship building skills to liaise with teams, and senior management. 
• Willingness to keep up to date with industry standards and knowledge to ensure all activities are carried out in compliance with relevant Acts, legal requirements and ethical standards 
• Drive, passion and a desire to make a difference 
• To be able to think creatively and challenge the status quo 

You will need the following experience and qualifications: 

• Tier 2 Insurance Broking Certificate and/or Tier 1 Insurance Broking Certificate 
• At least 5 years of insurance broking experience including knowledge of the insurance market and products 
• Knowledge of broking systems such as WinBEAT/OrganiseIT or similar 
• Experience in MS Office Suite 

We offer: 

• An agile/hybrid work environment.  
• A focus on training and development opportunities and mentoring program. 
• Discounted corporate private health insurance and a free flu vaccination program. 
• Salary Continuance insurance to protect you and your family in the event you suffer an illness or injury. 
• Extra Paid Summer and winter day to focus on your wellness. 
• Paid parental leave and volunteer leave. 
• Opportunities to give back to the communities in which we work and live. 
• Access to an employee assistance program for coaching and counselling. 
• The opportunity to get involved or participate in initiatives organised by our Wellness, Diversity, Equity, & Inclusion, and CSR Associate Resource Groups 

About Lockton 

Lockton has grown to become the world’s largest privately owned insurance broker. Certified as a Great Place to Work in Australia and featured on the Top 50 Workplaces for Women, our structure and unique culture empowers Associates to make decisions and influence the direction of the business.

With top-tier mentors and a 98% client retention rate in Australia, we employ some of the best and brightest minds in the Risk and insurance industry.

The insurance industry isn’t going anywhere. It’s stable. It’s secure. Over 240 Associates help organisations every-day to drive profitability over the long-term and become more resilient.

To learn more about Lockton please visit: global.lockton.com 

How to apply: 

If you think you’d be a great fit, please click “apply” with a CV and detailed cover letter indicating why this job posting caught your attention and how your skills and experience are a fit for this role. 

Lockton is an equal opportunity employer. We strongly encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background.