Address Seeking an experienced Rates Officer to work within our dynamic Rates and Accounts Team!
Permanent Part-time (60.8 hours per fortnight)
Salary from $72,688 per annum (pro-rata), plus superannuation
Exciting opportunity to join a growth Council
About the position
The City is seeking an enthusiastic individual to join the Rates and Accounts team, assisting in all aspects of the rating functions of the City and delivering service excellence to the City's customers via the telephone, in writing, in-person and administration services. The successful appointee will be responsible for:
Maintaining property and rating databases;
Processing documents, requests and applications including pensioner rebates;
Negotiating with customers for the collection of overdue Rates and Emergency Services Levies payments;
Providing assistance with levying of property rates/charges and revaluation processing; and
Liaising with/providing advice to other City Service Units and external service providers and government authorities.
About you
As a collaborative member of the Rates & Accounts team, the position is accountable for performing rating and debt collection functions, processes, and customer service. The successful appointee must be an adaptable, experienced Rates Officer. They must also thrive working in a very busy and change driven organisation. As such, applicants must be able to demonstrate through their CV and covering letter that they meet the following essential criteria:
Experience in a customer service and data entry role;
Advanced customer service skills with proven communication and negotiation skills;
Proven computer literacy and organisational skills; and
Knowledge of relevant rates legislation.
Why work for the City of Wanneroo
The City offers a range of employment benefits including:
Generous matching of superannuation contributions up to a combined total of 15%;
Five weeks annual leave (for salaried officers, excluding casual employees and pro-rata for part time employees);
Free on-site parking;
A work-life balance program providing flexible work practices (subject to operational requirements);
Up to 12 weeks paid parental leave;
Purchase leave (subject to operational requirements);
Professional development opportunities;
An inclusive, welcoming office environment; and
An opportunity to reduce your commute and work in a goal-driven professional team closer to home.
To find out more about our benefits, click here!
Interested?
If this position sounds like your next career step then apply now. We look forward to receiving your application.
Reference Number: 19507
Close date: Wednesday 27th March 2024 (9:00pm AWST)
Rates Officer - Position Description - July 2019 (1).PDF
For further information regarding the position visit the City of Wanneroo website or contact Devika Midha, Coordinator, Rates & Accounts on (08) 9405 5429.*** Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant. ***
Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.
All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.
