Reception / Administration Assistant

Job title:   Reception/Administration Assistant

Employment Type: Part Time - Monday to Friday: 25 hours per week

Purpose of the position:

• To provide a friendly and professional first point of contact to Club members and visitors to the Club.
• To provide front office reception services & where required/directed to provide administrative services to support other departments within the Club.

Responsibilities and Duties:

General Administration

• Handling of telephone system and distribution of calls
• Handle all phone calls in relation to general enquiries and membership enquiries
• Handling of incoming and outgoing emails for Reception email
• Respond to front office enquiries
• Assist with processing of memberships as directed
• Issue and maintain FOB system
• Kounta POS (or similar) reconciliation and management
• Manage Blue Card Applications
• Maintain Get Started Vouchers
• Membership cards printing and distribution
• Maintain stationery stock – including printer ink & paper supplies
• Maintain kitchen supplies
• Maintain cleaning stock
• Maintain TeamApp
• Filing/archiving as required
• Distribute all relevant information to members via email, noticeboards, newsletter and social media platforms as instructed
• Manage Club Locker system
• Provide assistance to collect and post incoming and outgoing Mail
• Develop and update club policies and procedures as requested by General Manager/Office Manager
• Support other staff with administrative assistance as directed by General Manager/Office Manager
• Assist with compliance with the State Government's Working with Children "Suitability Checks" systems and procedures
• Monitor and keep current club website as directed

Additional Administration

• Provide administration support to Life Saving, Junior Activities, Surf Sports, and Community Training Administration as directed by General Manager/Office Manager.

Relationship Management

• Develop and maintain strong and effective relationships with all Directors, staff, and members.
• Respond to and resolve customer feedback.
• Contribute to the development and maintenance of teamwork with the Active Club Administration team.

Skills & Experience/Qualifications

• Minimum two years general reception/administration experience.
• Desirable Certificate III in Office Administration or equivalent.
• High level of computer skills with a sound knowledge of Microsoft Office programs.
• Good internet research skills.
• Strong customer focus and a commitment to producing quality service.
• Ability to communicate with a broad range of people, from diverse backgrounds.
• Website data input.
• Working knowledge of office equipment e.g.: printers, scanners,  etc
• Experience working within a volunteer organisation, preferably with Surf Life Saving including Surfguard usage.
• Knowledge and use of EFTPOS/i.e. Kounta program.
• Hold a current Working with Children 'Bluecard".
• Hold a current Drivers Licence

Personal Qualities

• Happy personality and friendly nature.
• Strong verbal and written communication skills.
• Strong interpersonal and relationship-building techniques.
• High attention to detail.
• Ability to adapt to a changing environment.
• Ability to prioritise tasks and handle multiple job workloads, team player.
• Neat and tidy presentation.
• Goal/task focused.

Relationships

Reports to: General Manager & Club Administrator/Office Manager

Provides support to all office administration as directed by the General Manager & Club Administrator/Office Manager

How to apply for this position:

Please apply here with cover letter and resume, in no more than 3 pages or direct to *****@noosasurfclub.com.au. 

Applications close on Friday 19 January 2024.