Reception And Administrative Support Officer

Wellbeing and Primary Mental Health - Adult and Older Persons Mental Health and Wellbeing Service-known as the LOCAL

Health + Allied Services, Managers and Admin EA 2021 - 25

Hours per fortnight: 76

Permanent Full Time Role- (Job Share considered) 

An exciting new opportunity is available for suitably qualified Reception and Administrative Support Officers to provide service within The Local.  

The Locals will act as a front door to the mental health service system utilising a no wrong door approach The Locals will provide a continuum of care and support including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach.

The Administrative Support position will be a integral member of the Mental Health and Wellbeing Local team ensuring that community has access to mental health services. The role will support consumers to feel welcome, guide access to the right level of support based on ‘how can we help?’ and ‘no wrong door’ approach.

Key responsibilities include 

• Reception duties including answering phones, booking and confirming appointments,
• Meet and greet people interacting with the Local and provide exceptional customer service
• Ensure all incoming phone calls are attended to in a prompt and courteous manner
• Provide information to people accessing the Local, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Assist in the set up and pack up of the Local, ensuring the rooms, storage areas, and kitchen areas are left in a clean and tidy state at the end of each day
• Assist the Locals Leadership Team to identify, establish, improve and maintain administrative processes
• Meet data entry requirements for the Local as required
• When required, ensure client records/profiles are created for people upon entry to the service

Our team requires someone who has:      

• Effective and efficient use of relevant technologies, including the key components of Microsoft Office, Microsoft Word, Excel, Outlook, Internet Explorer and appropriate health management systems  
• Ability to display self-motivation, resilience, initiative, creativity, influence, autonomy, empathy and diplomacy.
• Demonstrated knowledge of  working within a fast paced office enviornment  

Employee and family benefits include: 

• Comprehensive learning and development program
• Flexible employment practices
• Salary packaging
• Extended employee assistance program (including support for family members)
• Employee health and wellbeing initiatives
• Employee recognition program
• Free onsite parking.

If you are passionate about healthcare and the community and are excited to join a dynamic team, we would love to hear from you! Apply today by following the link below. Applications are to be submitted online.

ERH is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people. For further information on the role please refer to the position description.

**This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working With Children Check and check on the Disability Worker Exclusion Scheme prior to appointment.  In addition, this position requires evidence of vaccination status for COVID-19.