Receptionist

Genea has been helping people make babies for the past 35 years, that's a whole lot of tiny feet pitter-pattering across Australia, with our baby-making technology helping bring plenty more into the world, around the world.

With us, parents-to-be have a whole fertility team of experts in their corner, who'll be with them every baby-step of the way. Why? Because we want our patients to start their journey knowing they've got the best chance of making a little person possible. That's Genea all over.

We are currently looking for a customer service superstar to join our Front Desk Reception team on a full time basis. As the first point of contact for our patients, this busy role will include;

• Meeting and greeting patients and visitors
• Managing and directing calls on a switchboard
• Onboarding new patients
• Booking patient appointments
• Assisting our Patient Care and Support teams with general administration tasks such as scanning, data entry, photocopying, filing, archiving etc
• Liaising with Doctors, Geneticist's, Counsellors and key Nursing and Patient Support staff
• Logging patients into our system for morning bloods and ultrasounds where necessary

We are seeking someone with strong customer service and administration experience for this role. You will have excellent communication skills, a warm empathetic manner and enjoy dealing with people face to face.

Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Social club – Join up and you will be invited to attend regular events throughout the year. A great way to meet and socialise with the broader Genea family.  
• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2023/24 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, access to prima for support, breast feeding rooms and remote working opportunities.
• Flexible working options dependent on your role