Receptionist

Our Benefits:

• Exclusive Staff Benefits for Your Well-being: Elevate your lifestyle with fantastic discount staff rates for our Pilates and strength classes. 
• Discount Privileges Across Healthia's Spectrum: Enjoy substantial discounts on all services and products offered by Healthia and our affiliated entities. 
• Exceptional Employee Referral Program with Lucrative Rewards: Your connections are golden, and we want to reward you handsomely for it! Our excellent Employee Referral Program offers rewarding monetary incentives for referring talented individuals to our team. 
• Caring for You Beyond Work: Gain access to our Employee Assistance Program, ensuring you have the necessary support for any personal or professional challenges. We're here for you, every step of the way.

The Role

The Back in Motion – Mentone team is seeking a dedicated and personable Receptionist to join our team. Our clinic specializes in physiotherapy, massage therapy, and Pilates, offering comprehensive care to our valued clients. As the first point of contact for our clinic, you will play a crucial role in creating a welcoming and supportive atmosphere for our patients.

Hours:

Mondays 8am-2pm and Tuesdays 1pm-8pm plus additional cover when needed.

Responsibilities:

• Greet clients with a warm and friendly demeanor, both in person and over the phone
• Schedule appointments and manage the clinic's appointment calendar efficiently
• Coordinate and confirm appointments, ensuring accuracy and timeliness
• Handle client enquiries and provide information about our services with professionalism and accuracy
• Process payments and maintain accurate records of transactions
• Assist with administrative tasks such as filing, data entry, and maintaining client records
• Collaborate closely with therapists and other staff members to ensure seamless coordination of client care
• Maintain cleanliness and organization of the reception area and waiting room
• Uphold confidentiality and adhere to all privacy regulations

About You

The ideal candidate for this role is passionate about supporting individuals on their healthcare journey, embodying empathy, and professionalism in every interaction. You thrive in collaborative environments, adept at building strong relationships with patients of diverse backgrounds and ages.

Your keen attention to detail and adaptability are essential qualities that will contribute to the seamless coordination of patient appointments, enquiries, and administrative tasks. You are committed to maintaining a welcoming atmosphere for patients while efficiently managing clerical duties.

Above all, you are dedicated to upholding the highest standards of service excellence and contributing to the overall success of our clinical practice. Your commitment to promoting positive patient experiences and supporting our healthcare providers in delivering quality care makes you an invaluable asset to our team.

Additionally, you possess: 

• Previous experience in a customer service or receptionist role preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities with great attention to detail
• Proficiency in basic computer skills and familiarity with office software
• Ability to multitask and prioritize tasks in a fast-paced environment
• Positive attitude and a commitment to providing outstanding customer service.

About Us

For over ten years, Back in Motion Mentone has been an integral contributor to the local community. Engaging with the municipal council, providing sponsorship to nearby educational institutions and sports clubs, and fostering strong collaborations with local general practitioners exemplify our commitment to community engagement. Situated at the heart of Mentone, our clinic enjoys convenient proximity to public transportation, with buses and trains a mere 50 meters away. Moreover, Mentone boasts an array of cafes, offering opportunities to dine or enjoy a cup of coffee in the vicinity.

Back in Motion Group is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand.

What’s Next

To apply, please submit your application by clicking APPLY NOW. 

We sincerely appreciate the time and effort you've dedicated to considering and/or applying for this position. Please be aware that only candidates who successfully match our requirements will be contacted. We kindly request that external recruiters refrain from submitting applications, as we prefer to personally select our new team members.