Address About UsYouth Focus is a for-purpose organisation that creates brighter futures for young people in Western Australia by offering a range of no-cost mental health services. Established in 1994, Youth Focus delivers innovative and accessible mental health services and programs across Western Australia to help at-risk young people aged 12 to 25. A key component of this, is our role as the lead agency for a number of headspace centres.We are looking for a Receptionist/ Administration Assistant to join our Metro Team. This role is based at our Head Office, located in Burswood, on Whadjuk Noongar Country.Permanent, part-time position (0.8FTE)Monday to Thursday hours - have every Friday off! Commence ASAPAbout the Role
This position will provide a welcoming, safe, and respectful first point of contact for young people, their families, and all visitors accessing the Youth Focus Burswood Office. The key responsibilities of this role include:Attend to all incoming telephone calls, emails, and messages in a professional and effective manner including appropriately managing client contacts.Effectively handle the reception of young people and families in a distressed state and ensure they are transferred to the appropriate clinical staff or alternative service as required.Manage duties associated with client appointments including completion of forms, redirection of referrals when suitable, and managing cancellations.Ensure reception area and meeting rooms are kept tidy, including general housekeeping duties as needed.Provide administrative support to the clinical team, including data entry of relevant client information in MMEX or Medicare billing.Set up, attend, and provide ad hoc assistance with meetings and events as required.Effectively book and manage approved travel requirements for staff.Assist with other ad hoc administrative tasks as directed.About YouTo be considered for this position, applicants will have:2 years' experience in a similar reception/administrative role, ideally within a health, medical or community services setting (preferred).Well-developed interpersonal skills to ensure reception is a friendly and welcoming experience for stakeholders and clients.Ability to work with complex and confidential matters in a discrete and sensitive manner.Ability to effectively communicate with a variety of clientele and external stakeholders.Developed organisational skills and pro-active approach.Must possess strong computer skills including word processing and use of Microsoft Suite, including Outlook.Ability to work effectively in a team environment.Current 'C' Class Driver's Licence and access to a reliable vehicle.Ability to work one 'late shift' per week (until 7.30pm)To successfully become part of our team, it is just as important to align with our values as it is to meet our selection criteria. Our values are part of who we are and are demonstrated in the way we work every day. What we offerYouth Focus is a DCA recognised Inclusive Employer!Competitive salary offerings with the ability to salary sacrificeAccess to professional development opportunitiesAdditional annual leave, and other leave offeringsGenerous paid parental and partner leaveFree office parking!ApplicationsIf you are interested in this opportunity, please submit your CV and Cover Letter addressing the above-mentioned selection criteria in the 'About You' section. Closing date for applications: 9.00am, Monday 19 February 2024 Please note:Appointment to the role is subject to the successful candidate providing a satisfactory National Police Clearance and Working with Children Check.Shortlisting will commence immediately, and the role may close earlier than the date mentioned above if we find a suitable candidate.Due to the high volume of applications received for our advertised positions, only those applicants who are shortlisted will be contacted. To those applicants not shortlisted, we extend our appreciation for considering Youth Focus as a potential employer.For further information or a confidential discussion about the position please contact Human Resources on (08) 6266 4333. Youth Focus is committed to ensuring every individual that interacts with us feels safe and is able to bring their whole selves, being welcomed with equity, dignity and respect. In doing so, we understand that we must first include, listen, and reflect in order to build trust, connect, and partner. We celebrate individuality and are guided by the stories and journeys of the communities in which we live and work. Everyone is welcome at Youth Focus.
