AddressSouthside Toyota, at Woolloongabba have an opportunity for an experienced Receptionist to join the well-established team. With a highly employee-centric leader, the opportunities are endless. This is not your everyday Receptionist role, this highly-important role is focussed on ensuring our valued customers are receiving great, prompt communication over the phone & in person in order to maintain and deliver the Ultimate Customer Experience alongside your team, with the unified goal of “One Team, One Vision”.
About Southside Toyota
Southside Toyota is a long standing, awarding winning, high-volume, franchised Toyota dealer. We are part of Eagers Automotive, Australia's largest publicly listed and most dynamic automotive retailer employing over 10,000 team members across 300 dealerships within Australia & New Zealand. We represent over 33 car brands and pride ourselves of delivering an exceptional guest experience for every customer.
What's needed:
- Awareness and ability to work efficiently, handling multiple Guest enquiries at a time
- Strong time management & organisational skills
- Ability to support and work with other team members and departments
- Enthusiastic, warm, keen and pleasant manner
- High level of professionalism and personal presentation
- Ability to consistently follow sales process and procedures
- Exceptional communication skills
- High level of computer literacy with experience using Microsoft Office
Duties of this role:
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
- Deliver an exceptional customer experience with a high level of professionalism
- Be hungry to learn and humble when mistakes are made- we are human after all
- Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Be agile and flexible to change, things move pretty quickly here
- Answer inbound calls for the Service Department promptly
- Make Service Appointments via phone and email
- Prepare repair orders and update customers details, ensuring accuracy of data recording
- Co-ordinate transport for Customers to and from the Dealership
- Perform clerical duties as required, scanning, filing, photocopying and general administration
- Other administrative duties as required by the Sales Manager
To be considered for this role you must have:
- A commitment to delivering high levels of customer service
- A confident phone manner and developed communication skills
- High attention to detail
- Time management skills in order to juggle a busy department
- Ability to work under pressure
- Initiative to help on the front line if the need arises
- Excellent interpersonal and communication skills
- Good organisational skills
- Quick thinking & problem-solving skills
What's on offer:
- An attractive, well above award hourly rate
- Support from a dedicated and professional team and manager
- Permanent fulltime role with the opportunity for overtime
- The chance to work in a high performing, busy environment
- Free Staff Car Parking
- Discounted health insurance
- Employee purchase policy
- Discounted finance and insurance
- Wellness initiatives : Class Pass
- Employee assistance program
- Brand & Hub Awards and functions
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
