AddressIpswich Therapy Centre was founded by our Managing Director and Principal Occupational Therapist Debbie Davies in 2017. Ipswich Therapy Centre has grown and we now have a number of Occupational Therapists and Support Coordinators. We are passionate about the work we do.
Our mission is ‘to provide innovative practices designed around the concept of live, rest and play’.
Our vision is ‘to achieve quality outcomes through a holistic approach which includes therapy, support coordination and guidance’.
Ipswich Therapy Centre is looking for a friendly and enthusiastic receptionist to join our growing Allied Health practice based in Ipswich. A willingness to learn and a positive attitude are essential for this position, supporting our Occupational Therapists and Support Coordinators.
Key accountabilities include:
- Answering and screening all incoming phone calls and emails
- Greeting all customers and/or visitors over the phone or face to face in a friendly manner
- Processing patient payments and claims (HICAPS, NDIS, Medicare, DVA)
- Invoicing and billing
- Managing appointments and bookings
- Referral intake information and preparing client files
- Manage client waitlist
- Setting up and cleaning therapy rooms before and after sessions
- Providing excellent customer service and patient care
- Managing social media
- General cleaning duties
- Assisting staff with organisation and resourcing
To be successful in this position you will have:
- Previous Allied Health reception experience (desirable)
- Excellent communication skills and ability to adapt to customer needs
- Exceptional customer service
- Demonstrated initiative and willingness to learn
- Ability to work autonomously and in a team environment
- The ability to multi-task, prioritise tasks and be fast working with a high level of accuracy is highly desirable.
- Ability to be responsive in a changing environment
- Ability to prioritise, adapt and manage time to meet deadlines
- Understanding of people’s rights and confidentiality
- To be respectful and non-discriminatory
To learn more about Ipswich Therapy Centre, please view our website www.ipswichtherapycentre.com.au
If you are the right person for this position, please apply through seek including your current CV and a cover letter, detailing relevant work experience and qualifications.
Applications close Wednesday 16 May, 2024.
Please note only applicants selected for an interview will be contacted.
Candidates must have full Australian working rights to be considered for this position.
