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SalaryHow will I help?
The Reconciliations Business Support Analyst will be part of the GTS and Payments WIB team. The Reconciliations Business Support analyst's responsibilities include supporting the business with the daily reconciliations and investigations process. Our Business Support analyst would need to monitor the support inbox, TLM (Transaction Lifecycle Management) SaaS platform and perform the admin tasks on the daily basis that is required to maintain the SLA's for reconciliation and investigations.
Responsibilities
- Check and action all TLMBS emails within 24hrs (1 business day).
- Check the Operator Intervention queue and ensure all feeds are accounted.
- Check the Lifecycle Status/Cash Breaks to ensure all required accounts are in proof.
- Check for any incorrect postings, liaise with team responsible for reversing the entry; ensure reversal entry is received into TLM SaaS.
- Update/Maintain on a SOP's at regular intervals.
- Process for maintenance of new and existing nostro accounts (Myriad).
- Monthly validation for Nostro Reconciliations (Existing Juno Control Process flow).
- Non-Reconciliation Bi-annual attestation.
- Address and action the Service Requests from Business (internal customers) sent to TLM Business Support Inbox.
- Investigate and Action the erroneous pages, unbalanced accounts, missing ledger, and statement entries.
- Maintain TLM SaaS platform users Distribution List
- Initiation of accounts/reconciliations.
- Manage manual inputs.
- Manage (create/modify/delete) - Complete Static set-up including Accounts, Investigation inboxes, BIC/SWIFT codes, email templates, TLM templates for investigations.
- SOX Audit review inputs
- Provide guidance and support to L2 and L3 tech support.
You'll play an important and significant part in the future of a business that has been around for 200 years and be instrumental in achieving our purpose of helping Australians succeed. So, we'll back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.
What do I need?
To be set up for success in this role, you will be able to demonstrate:
- TLM SaaS - User experience on TLM View and WebConnect. (Minimum 5+ years)
- Fluent navigation on TLM Admin tasks as a Reconciler, Investigator and Supervisor.
- Microsoft applications (SharePoint, Project, Excel).
- Excellent communication and presentation skills.
- Strong critical thinking, analytical, and problem-solving skills.
- Good interpersonal and organizational skills.
- Familiarity with “Agile Ways of Working”
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
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