Address
Form of workAbout the role:
We currently have an exciting opportunity for a self-motivated Reconciliations Officer to join our Reconciliations team on a full time basis located at our Head Office in Tullamarine Victoria.
Reporting to the Finance Reconciliations Manager, this role is responsible for all chargeback facilities, bank liaison, accuracy and timely response to the card services for all credit card disputes.
What's on offer:
- Competitive salary package
- Continuous learning and professional development opportunities
- Earn cash rewards through our Employee Referral Program for successfully referring candidates
- Enjoy significant employee discounts on various offerings, such as discounted car rentals for yourself, family, and friends, as well as private health and pet insurance and more
- Be part of an internationally recognised brand with prospects for national and global career growth
- Access to Employee Assistance Program and the top-rated Calm App for mental fitness
- Experience a positive workplace culture, collaborating with a dynamic, supportive, and high-achieving team
Some of the key responsibilities include:
- Handling of all disputes / chargebacks on credit card queries and calls.
- Management of communications out to stations requesting specific documentation and information pertaining to disputes / chargebacks
- Liaison with Amex, Diners, NAB etc for all disputes / chargebacks
- Collection of any mischarged credit card transactions pertaining to a dispute / chargeback
- Ensuring a timely response to the issuer to ensure no dispute or chargeback is lost.
- Monitoring all outstanding disputes and chargebacks, issue reporting weekly and monthly. Monthly report to be used by accountant for journal purposes.
- Managing processes for debt collection for all debt taken to Dunn & Bradstreet.
- Actively participating in Reconciliation team meetings, on department projects and ad hoc requirements
- Assisting in the timely completion of Reconciliation projects as directed by the Reconciliation Manager, including UAT testing.
To be considered for this position you should possess:
- Previous experience within a finance environment or similar role is advantageous
- Understanding of Accounts Payable processes is highly advantageous
- Knowledge of Sun Systems or similar accounting package is desirable
- Computer literacy, intermediate skills in Microsoft Word & Excel
- Exceptional organisational and time management skills
- Analytical thinker with attention to detail
- Sound interpersonal skills with the ability to communicate at all levels
- Ability to co-ordinate multiple tasks and work within tight deadlines
- Ability to be assertive, proactive and innovative with all tasks
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light" and equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).
Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Business, Leisure and Local - which respond to the specific needs and use cases of both businesses, professionals and individuals. The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the low-cost car-rental Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of round-trip car-sharing (BtoB, BtoC).
Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
Further details on our website: www.europcar-mobility-group.com
IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify prospective employees are not recorded on an International Sanctions List. By submitting your application you consent to Europcar Mobility Group completing a check as part of its recruitment process.
Please note, only shortlisted candidates will be contacted.
