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Form of workAn exciting opportunity for a Regional IT Support Officer to join the Blue Water Shipping team in our Hamilton (Brisbane) office.
This is a newly created role that has the potential for professional growth and development as our business continues to succeed.
The principal objectives of this position are:
- Be the point of contact for Service Portal assistance
- Resolve Level 1 support tickets
- Contribute to and conforming to a healthy agile way of working within both the Regional support team and Global IT department
- Coordinate application support of managed TZ applications
- Ad-hoc participation in collaborative settings (eg projects)
- Coordinate print and network implementations
- Communicate with external service vendors
Tobe successful in this role, you'll need:
- ITIL knowledge on foundation level
- Insight and experience with ServiceNow
- Customer service experience
- Call centre competency
- Ability to work under pressure and manage priorities/deadlines
- High level of communication skills (written & verbal)
- Must be able to gain and maintain a Criminal History clearance
About Us
Blue Water Shipping (BWS) is a global provider of all logistics services in the modern supply chain management. At the heart of Blue Water is an organisation of professionals skilled to offer complete and tailor-made solutions to any shipping and transport requirement anywhere in the world.
The company was founded half a century ago in Esbjerg, Denmark and has grown to over 70 offices worldwide.
Australian operations commenced in 2013, from our first office in Sydney which handled General Cargo, Transport & Logistics. We strengthened our offering in Australia in 2021 by opening a new Oceania based division, Energy, Ports & Projects (EPP), which has quickly gained an enviable reputation in the project logistics industry within the Oceania region.
BWS is committed to providing an innovative and supportive workplace where our differences are recognized and celebrated.
