Regional Manager South Queensland

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —We have a unique opportunity to join Toll Group in our Government and Defence business which is responsible for the relocation of Defence & Corporate clients and their families. Transitions is a stand-alone business which delivers relocations and removal services within Australia and overseas.The Regional Manager will be based in South Queensland and will work closely with other senior managers to ensure seamless delivery of high-quality services to Defence, Defence Members and other clients and transferees. They will have overall responsibility for the delivery of Removal Services and ensuring high level relationships with key stakeholders e.g., Department of Defence (DoD), Defence Housing Australia (DHA), Defence Families Australia (DFA)and the Defence Member and Family Support Branch (DMFS). This role has responsibility for all human, physical, and financial resources associated with providing Removal Services including the day-to-day performance and management of Providers.Key responsibilities:

• Develop strong relationships with Providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
• Increasing the regional size and capability of our panel of Providers by actively sourcing and guiding prospective furniture and vehicle carrier suppliers through our application process to a successful admission
• Accountable for the reporting of Provider WHS incidents and safety conversations and initiate programs to drive reporting and addressing Safety incidents and accidents.
• Ensuring all organisational and statutory regulations in relation to Compliance and Safety are implemented and adhered to by Providers and Toll staff.
• Management and development of a team of Transitions Consultants
• Understanding the culture of the key clients and ensuring swift response and resolution of any service delivery issues
• Reporting to the Management Team on risks and issues with the portfolio and working with other managers to provide insight into potential risks and issues.To be successful in this role you must have outstanding customer service skills and the ability to manage unique situations in an environment that is fast paced and at times can be challenging.

QualificationsTo be successful in this role, you will need:

• Strong stakeholder engagement skills, with the ability to maintain positive relationships and influence.
• Expertise as a leader dealing with people management and client relationship management.
• A demonstrated understanding of contract management framework, and experience in contract management roles
• Maintain responsibility for achievement of contractual milestones and KPIs.
• Experience in the assessment and resolution of contractual disputes
• Ability to establish and maintain effective support and rapport with personnel at all levels.
• Ability to create business improvements/solutions for customers.
• Demonstrated ability to maintain a high level of accuracy and attention to detail.
• Demonstrated high level of written and presentation skills.
• Valid driving licence

What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.