Reservations Agent

Company Description
Join us at Novotel Newcastle Beach, located steps away from one of Australia's premier surf breaks. Our hotel sits at the corner of a vibrant beachside block, surrounded by Newcastle's top restaurants, cafes, and bars. Explore nearby shopping districts, art galleries, and scenic coastal trails just moments away.
Our spacious, contemporary guest rooms boast stunning views of Australia's east coast, creating an unforgettable stay at Novotel Newcastle Beach.
Apply now to be a part of our dynamic team!
Job Description
As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Work in a small team environment for a big brand
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Assist with check in and out in busy periods
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Ensure procedures are followed for all monetary transactions, accounting and banking accordingly

Qualifications

• Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
• Team player with high level of initiative & the ability to work autonomously
• Excellent written and verbal communication skills
• Previous experience in a similar role preferred
• Fluency in English, additional languages are a plus

Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS