Residential Services Manager

An exciting opportunity exists at Parafield Gardens as our Residential Services Manager.
Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.
Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
There to care. Here for good.
A brighter future with Helping Hand, for older people and for you.
Based in Parafield Gardens as our Residential Services Manager, you will lead the delivery of person-centred care and have overall quality, financial and operational accountability. This role will be responsible for leading the development and delivery of high-quality services in accordance with the new Aged Care Quality Standards through effective management and leadership of the workforce, financial and other resources. As the Manager, your experience, expertise, and energy will play an important role as we continue to define ourselves as an industry leader.
You’ll also make an impact by:

• Ensuring the provision of high-quality resident services aligned with Helping Hand’s mission and principles of care and with the aim to optimise resident’s quality of life, choice, and independence
• Leading and coordinating ongoing evaluation and revision of residential service provision in order to continuously improve systems, processes and procedures to deliver resident focused outcomes.
• Providing effective leadership and management to direct reports and the wider workforce including performance management, succession planning, team development and performance coaching.
• Establishing and maintaining a workforce culture based on organisational values that provide for optimal consumer outcomes.

What you’ll bring
To succeed in this role, you will have:

• Formal qualifications in health, aged care or a management-related discipline, or comparable business experience.
• Extensive experience and performance in the delivery of person-centred services in a health or aged care environment.
• Leadership and management experience in a complex environment including evidence of ability to build and develop strong operational service teams and performance management
• Demonstrated high order verbal and written communication skills and ability to relate with all levels of staff, client and internal and external stakeholders.
• Experience in managing and leading teams through change.
• Demonstrated ability to meet financial outcomes within a service environment including development of annual budgets, financial monitoring and analysis and maximisation of income.
• Demonstrated experience with financial, quality, risk, and compliance within Aged or Health care services.

Please click the link below to view the position description:
Why Helping Hand?
Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

• We are where you are

As our Residential Services Manager, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

• We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.
You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?
Join us at Helping Hand and help shape your future and ours.
We will be reviewing applications as they are submitted, and conducting interviews accordingly.
Apply online today, or to find out more please contact careers@helpinghand.org.au
Current Helping Hand employees must notify their manager of their intent to apply.
Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work.
Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.
Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.