Revenue Services Officer

Western Health Finance is seeking a permanent full time Revenue Services Officer to work in a high-volume Overseas Medicare Ineligible portfolio. The successful applicant will have demonstrated ability to perform in a high volume, fast paced demanding environment with proven capacity to show initiative, problem solve and prioritise, as well as demonstrating accuracy and attention to detail. This role would suit somebody who has experience in an accounts receivable/revenue department or the health finance industry. You will have advanced communication skills and a customer service-oriented approach. The candidate will also possess high level excel skills and written communication.
To be Successful in this Role, you will:

• Demonstrate self- motivator, excellent organisational and time management skills, with the ability to work independently in a proactive manner. Also, be an effective team player with the capacity to be flexible, making a positive contribution to the team.
• Have excellent interpersonal and sound negotiation skills, with the capacity to successfully relate to a culturally diverse patient cohort.
• Demonstrate commitment to patient service.
• Demonstrate the ability to manage conflict of resources and hospital priorities.
• Have the ability to adapt to new software applications as required and assist with the delivery of outcomes for monthly reporting.
• Have excellent communication skills with the ability to assist, screen and intercept telephone calls and ability to liaise with multiple individuals from the health sector, clinicians, patients and their careers.
• Be outcome driven with strong ability to formulate strategies to address arising issues.
• Have excellent customer service skills.
• Have excellent computer literacy - MS Office intermediate skills.
• Hold strong experience in data entry and administrative tasks.
• Have Medicare Ineligible billing experience (desirable).
• Have experience with Private Health Insurance (desirable).

About Us
Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.
Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.
Our employees enjoy a wide range of benefits such as:

• Professional development support
• Career advancement opportunities
• Salary packaging including novated vehicle leasing
• Work-life balance

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance (including evidence of COVID 19 vaccination) and (if applicable) a Working with Children’s Check.
Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.
Selection Criteria