AddressThe Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre seeking to excel across all spheres of clinical care, research and education. We have the largest cancer research enterprise in Australia and provide treatment to about 40,000 people with cancer each year.
We aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
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- General overview of the role and expectations
- Fixed term or casual or ongoing
- Hours per fortnight
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Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment. <>
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
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Position Summary
Billing, error & rejection analysis and debt recovery of the following business activities:
- Sundry Debtors (manual billing & debt recovery);
- Inpatient bed fees/prosthesis (Manual Health Fund Billing, Error & Rejection analysis and debt recovery);
- Medical/Surgical Oncology (Manual Health Fund Billing, Error & Rejection analysis and debt recovery);
- OP & Radiotherapy (Error & Rejection analysis and debt recovery);
- Diagnostic Imaging (Billing, Error & Rejection analysis and debt recovery).
- Medicare Ineligibles (Manual billing, Error & Rejection analysis and debt recovery); and
- Pathology Aged Debt Recovery, using a variety of Financial and Billing Systems.
Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025
Classification or Salary Range
HS1
Immunisation Risk Category
Immunisation Category C
Key Relationships
Internal
- Private Patient Billing Manager
- Revenue Services Team Leader
- Revenue Services team members
- Finance Department staff
- Peter Mac staff members
External
- Patients and their family
- Medicare Australia
- Private Health Funds
- Department of Veteran Affairs
- PMCC Sundry Debtors
Education
Skills
Essential Skills:
- Skilled in the use of the following Microsoft products: Word and Excel.
- Experience in analysing debt
- Familiarity with debt follow up and debt collections
- Familiarity with Medicare and Health Fund errors and rejections
- Provision of accounts receivable duties in a similar environment
- Excellent communication and people skills
- Outcome focused
- Team player
- Effective time management skills
- Self-motivated and self sufficient
- Dedicated to provision of high quality work
- Passionate about continuous improvement
Certifications, Licenses & Registrations
Key Accountabilities
Key Accountabilities
Demonstrated by / Key Performance Indicators
1. Overall responsibility for the billing, the following areas:
- Sundry Debtors
- Inpatient Accommodation/prosthesis
- Medical/Surgical Doctors billing
- Diagnostic Imaging
- Radiotherapy
- Timeliness and accuracy of all work performed.
- Follow up and adjustment of accounts is performed efficiently and on a timely basis.
- Debtors Days Outstanding are <32 (Overall)
- Debts >90 Days are <10%
- Demonstration of a customer service attitude
2. Analysis of errors & rejections from Medicare & Health Funds in order to fix and rebill
- Timeliness and accuracy of all work performed
- Errors and Rejections are fixed within 30 days
3. Follow-up of all outstanding debt with a focus on aged debt
- Timeliness and accuracy of all work performed
- Aged Debt < 10% of all debt
4. Liaise with Peter Mac staff (admin staff, doctors, doctors’ secretaries and social work) and external parties (patients, Medicare, health funds, and Sundry Debtors) regarding outstanding accounts.
- Timeliness and accuracy of all work performed
- Demonstration of a customer service attitude
5. Participation in the development and update of Accounts Receivable procedures and processes and documentation.
- Assist in providing recommendations for process improvements on an ongoing basis.
6. Identification and resolution of potential and/or actual workflow obstructions.
- Log calls on any issues identified with the billing systems timely and provide required documentation.
- Assist in providing recommendations for process improvements on an ongoing basis.
7. Involvement in special/ad hoc projects as required.
- The completion of special/ad hoc projects within set timeframes.
8. Attend training sessions (including customer service and conflict resolution).
- Attendance at training sessions as required by PMCC.
9. Other Revenue Services duties as specified by manager.
Key Accountabilities (Contd..)
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
