Address
Form of work- Permanent, full time role
- Austin Health- Mount Street Site, hybrid etc
- Base + salary packaging + super + ADO + 5 weeks annual leave
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.
About the role
The Revenue Services Officer - PPLO and Billing Team will provide support and the effective delivery of the Finance service model, with the responsibilities of receipting, banking and debt collection for private and compensable patients. Responsibilities also cover the cashiering function for all patients and employees.
A regular day will see you:
- Process private patient billing to Medicare, Private Health Funds, and other compensable agents, for Accommodation, Prosthesis and Dr’s costs.
- Use your skills to provide exceptional customer service to patient, staff and third-party billing agents.
- Patient ward contact and administrative duties as directed by Supervisor
- Deliver exceptional customer service to patients, staff and third party billing agents
About you
To be successful in this role you'll bring with you:
- Demonstrated commitment to excellence in customer service
- Proven effective communication skills both verbal and written
- Well-developed time management skills and ability to prioritise tasks
- Demonstrated ability to work in a complex and changing environment
- Ability to problem solve and be self-motivated
- Developed computer skills and sound administrative skills
- Accurate data management
- Ability to work autonomously and as a member of a dynamic team
- Commitment to quality, best practice and environmental safety
- Ability to assist and support the implementation of quality change initiatives.
Desirable but not essential:
- Expertise in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of the Medicare Benefits Scheme(MBS).
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking and end of journey facilities for cyclists
- Five weeks annual leave, plus purchased leave options
- Flexible, hybrid working arrangements
Inclusion at Austin
We celebrate, value and include people of all backgrounds, genders, identities, cultures, bodies and abilities. We welcome and support applications from anyone identifying as Aboriginal and/or Torres Strait Islander, physically or culturally diverse, LGBTQIA+, and people of any age.
Work with us!
If you feel this role is right for you, we encourage your early application. All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager.
