Do work that matters:Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
- Change Management - active engagement in all RBS change management
- Diagnostic deep dives into the Product / Channel risk and control environments
- Reporting - targeted reporting and analysis
- Collaborating with Product / Channel and Service Operations co-located risk colleagues.
- Supporting the Wealth and Private business in managing their risk profiles.
- Facilitate end-to-end accountability for identifying, managing, monitoring, and remediating Operational Risk and Compliance activities across W&P.
- Effective implementation of the Operational Risk Management Framework (ORMF) and Compliance Risk Management Framework (CMF) to support achievement of W&P strategic business and risk objectives within risk appetite.
- Providing commercial, value-add and insightful advice to improve risk management practices across the W&P business and provide risk support for key initiatives.
- Providing end-to-end risk and control perspective across the W&P business and recommending improvements to business processes, controls, systems, and procedures which identify, limit, and monitor risk limits.
- Building and maintaining strong relationships across the risk community, including Chapter Leads, Chapter Area Leads, RBS CCO and RBS Line 2 Operational Risk and Compliance teams.
- Driving a positive risk culture across the business.
- Supporting regulatory requests (directly from regulators and from BU or Group).
- Supporting the W&P EGM, Crew Leads and Business GMs with development and execution of the risk strategy for the business.
- Conducting workforce planning to prioritise risk and control initiatives, considering the business’ strategic objectives, activities, and risk profile.
- Preparing and presenting risk updates to relevant governance forums across the W&P business and strategic partners.
- Providing oversight and monitoring of strategic partners and suppliers across W&P.
- Actively partnering with W&P Crew Leads, Product Owners, and GMs to support in achieving their defined business outcomes.
- Supporting the GM Line 1 Risk Business Partner with governance of the W&P Sub Risk Committee including paper preparation.
- Substantive experience in the operational risk and compliance craft.
- Proven people leadership skills with the ability to lead and develop high performing teams, set expectations, and performance management.
- The ability to provide pragmatic and practical solutions to complex problems.
- Strong reasoning ability and negotiation and influencing skills, across a range of stakeholder groups.
- The ability to navigate complexity and ambiguity, continuous learning and leading and building a positive workplace culture.
- A passion for delivering better customer outcomes, and comfortable working in a fast paced and changing environment.
- Advanced written and verbal communication skills with sound business commercial aptitude and knowledge.