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Form of workAbout Us
As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.
About Us
The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.
What's on Offer:
We have a Permanent Part-Time opportunity working in our team, between the hours of 5pm to 9pm Monday - Friday . Please Note required training for this role will be for 4-6 weeks from 9am – 5pm Monday to Friday.
Your role:
Our Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
As an Allocations Coordinator, you will:
- Create an effective scheduling and rostering service to align Care Worker rosters efficiently to meet customer requirements.
- Work within a multi-disciplinary team including internal colleagues, managers & support members as well as external clients and their relatives, Service Providers, & Allied Health Professionals
- Effectively manage roster changes, leave and absence planning and new employee on boarding to ensure effective coverage of all shifts to client needs and service delivery targets.
- Assist with providing branch administrational support as required.
- Assist with client phone-based inquiries via triage of service support when required.
- Support broader allocations team with administrative tasks during core business hours.
- Maintain accurate and up to date client and employee records.
This is a virtual role requiring you to work from home where you will be required to have the following technology requirements:
- Private room/space which can be used for your home office set up.
- Reliable/stable internet connection
- Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software
You will be provided with relevant technology equipment to support you with your working from home setup.
About you:
- Comfortable and well versed in fast paced environments.
- Experience with multiple stakeholders
- Attention to detail.
- Professional verbal and written communication skills
- Experience rostering and scheduling staff in a high volume and fast paced work environment ideal but not essential - we would consider an applicant seeking a career change if you come from a strong Admin/Receptionist support role.
- Experience with scheduling and rostering services for a highly contingent workforce with complex and changing client requirements.
- Previous experience in Scheduling, Allocations and/or Resource Management ideal but not essential
- Competent using MS Suite and online rostering technology/systems.
Benefits include the following:
- Additional yearly paid Well-Being, Community and Deep Listening leave days
- 14 week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby program.
- Fitness Passport - a discounted health and fitness program
- Attractive employee discounts on Australian Unity Banking products, Private Health, and General Insurance
- Novated Leasing– enjoy a new car whilst salary packaging with Maxxia
- Travel and Accommodation – care hire, travel insurance and accommodation discounts
To Apply
To apply, click on the button at the top of the page or if you'd like to find out more, get in touch with Kiara Brindle (Talent Acquisition Specialist) at ********@australianunity.com.au
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
