Rostering Officer

Rostering Officer

Looking to grow in 2024 with a positive change to your career and future?

Care Assure are growing! Come and join the team. If you are looking to join a successful and growing business and contribute towards delivering the highest level of NDIS services in Australia, then Care Assure is for you, with our core values being the heart and soul of all that we do.

Care Assure is a people-centric organisation, providing NDIS support to individuals living with a disability. Working together with our participants, our aim is to maximise their independence and support them to live a life of their choice. Our focus is on eliminating the barriers that restrict individuals living with a disability, to leading a meaningful life. Care Assure’s head office is based in Adelaide, with offices in regional SA including Port Augusta, Whyalla and Mt Gambier. Excitingly, we have just commenced operations into Tasmania and are looking to grow and expand further.

We are now seeking a Rostering Officer to assist our Recruitment Coordinator. This is a newly created permanent role. Experience in rostering is not a pre-requisite as we will train you. 

This role will be responsible to:

• Supporting the rostering coordinator in preparation of the roster of 24/7 rosters to support our wonderful participants.
• Responding to rostering requests in a timely and responsive manner.
• Allocate casual staff to vacant shifts.
• Provide excellent customer service in a high volume and demanding professional team environment where there are competing priorities and strict deadlines.
• Ensure the scheduling of staff meet the requirements of the SCHADS Award & National Employment Standards.
• Ensure that unassigned shifts are filled in a timely manner to ensure minimal disruption to participants and maximum cost effectiveness to the organisation.
• Step-up as the rostering coordinator in the extended absence of the coordinator.
• Participate in an after-hours ‘On-Call’ roster.

To be considered for this role, you may be considering this opportunity as a new direction, (we will train you!), or already have experience in a similar role or are currently working in the disability and NDIS Sector and looking for a change and have: 

• NDIS Workers Screening Certificate.
• NDIS Worker Orientation Module Certificate.
• Right to work in Australia.
• National Police Check (within last 3 years).
• Proficiency in the use of MS office at an intermediate level.
• Understanding of the SCHADS Award – Desirable.

Is this you?

• Inspired by the challenge of rostering across a 24/7 period in a complex environment and genuinely care about getting it right for the people we support.
• Exceptional customer service, problem solving skills and the ability to think outside the square.
• Driven, passionate and dedicated to delivering effective supports to people with disabilities.
• Emotionally intelligent and an ability to respond to participants ever-changing needs.
• Ability to calmly perform in high-pressure situations.
• Excellent communication (written and verbal) and customer service skills.
• Looking to establish yourself within an organisation to grow.
• Teamwork orientated.
• Bilingual in English and Hindi would be an advantage but not a requirement.

Salary will be negotiated with the successful candidate.

Whilst this role is offered as a full time role, part-time (0.8) would be considered for the right candidate.

If your answer to the above is ‘yes’, then apply today for the opportunity to make a real difference in the lives of people with disability.

To apply please send your resume with a cover letter via SEEK. 

For enquiries, please call 0421 897 ***.